Account Manager-Dar es Salaam

Dar es Salaam - Tanzania

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Supporting clients/technical staff physical or remotely whenever they need assistant

To maintain highly degree of customer services for all support queries and adhere to all services management principles.

Monitor clients accounts by ensuring vehicles are streaming all the time and support is given to client whenever there is a need.

Client proposed cancellation information within office analyze the problem get solution and advice Management a better way to retain them.

Follow up with cancelled vehicle to do change of ownership to retain a business

Initiate meetings with client decision influencers to get feedback and challenges facing and well combating to avoid cancellation

To escalate some complex matter to international support member

Testing and evaluating new technology introduced

Assisting control room and technician once there is an emergence any time without hesitation.

Being a backup to Control room whenever there is a need.

Signs for the IT and Customer Support visits and Reports weekly to the supervisor.

Work with team to develop proposals that speak to the clients needs concerns and objectives.

Produce report to clients and department manager.

Any other business as may be assigned by your immediate supervisor.

Requirements

Diploma/Bachelors degree in Information Technology Customer Service or related field.

35 years of experience in Customer Support Account Management or Client Success preferably in a technology-based environment.

Strong understanding of customer support operations CRM systems and training delivery.

Proven track record of managing multiple client accounts and resolving complex client issues.

Excellent communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Ability to multitask and manage competing priorities effectively.

Customer-oriented mindset with a passion for delivering exceptional service.

Proficiency in MS Office CRM tools and ticketing systems.

Team player with high levels of integrity and professionalism

Supporting clients/technical staff physical or remotely whenever they need assistantTo maintain highly degree of customer services for all support queries and adhere to all services management principles.Monitor clients accounts by ensuring vehicles are streaming all the time and support is given t...