Director of Provider Operations

Davao City - Philippines

Hourly Salary: PHP 500 - 500

Experience Required: 5years

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Your Mission

Own therapist supply across 33 statesreactivating dormant providers in major metros and recruiting new therapists in small and rural markets. Youll design and execute market-specific strategies that balance speed empathy and impactbecause every therapist matters.

What Youll Do

1. Market Supply Strategy (30%)

Analyze therapist supply across 33 states broken down by metro and rural regions.
Identify market types:
Reactivation Markets: 20 dormant therapists ready to be re-engaged.
Recruitment Markets: <10 total therapistsneed net-new supply.
Hybrid Markets: Require both reactivation and recruitment.
Build tailored strategies by market (e.g. Boston reactivation; Boise recruitment).
Prioritize by revenue potential and fill-rate impact.

2. Relationship-Based Reactivation (30%)

Personally reconnect with 50100 high-value dormant therapists to re-establish trust.
Lead and coach the BPO outreach team on empathetic non-transactional communication.
Diagnose root causes of churn: understand why therapists left and what would bring them back.
Target: Reactivatetherapists across major metros.
Capture and share qualitative insights to improve provider experience and retention.

3. Hyper-Targeted New Therapist Recruitment (30%)

Identify underserved markets (<10 active therapists).
Build a local recruitment playbook:
Partner with massage schools (job fairs instructor referrals).
Post on local job boards (Indeed Craigslist community Facebook groups).
Engage local spas or resorts downsizing staff.
Offer referral bonuses ($100$200) for current therapists who bring new recruits.
Launch hyper-local campaigns (e.g. Soothe is hiring in Boise2 therapists needed!).
Fast-track onboarding: move new hires to their first booking within 7 days.
Target: Recruit 200500 new therapists in underserved markets.

4. BPO Dispatch Optimization (10%)

Manage and train offshore dispatch team (Philippines) to optimize booking acceptance rates.
Tailor dispatch behavior to market dynamicsevery therapist matters in small markets.
Prevent burnout in low-supply areas by balancing load and rewarding reliability.

Requirements

You Bring

57 years in marketplace operations with expansion or city-launch experience.
Proven success solving two-sided marketplace cold-start problems.
Recruiter mindset: skilled at sourcing outreach and closing supply-side candidates.
Relationship builder: empathetic communicator who can win back dormant providers.
Strong market analysis and prioritization skills (ROI-driven decision-making).
Experience managing BPO teams or offshore operations.
Comfortable making 3050 outreach calls per day (mix of recruiting and reactivation).

Ideal Background

Launched 510 new cities for a major marketplace (e.g. Uber Rappi Grab).
Recruited skilled professionals at scale (therapists nurses caregivers teachers).
Built local partnerships (massage schools professional associations spas).
Experienced in rural market recruiting (community-driven approaches).
Background in wellness or healthcare marketplaces preferred.

Required Skills:

Required Experience 57 years in marketplace operations with expansion or city-launch experience. Proven success solving two-sided marketplace cold-start problems. Recruiter mindset: skilled at sourcing outreach and closing supply-side candidates. Relationship builder: empathetic communicator who can win back dormant providers. Strong market analysis and prioritization skills (ROI-driven decision-making). Experience managing BPO teams or offshore operations. Comfortable making 3050 outreach calls per day (mix of recruiting and reactivation). Ideal Background Launched 510 new cities for a major marketplace (e.g. Uber Rappi Grab). Recruited skilled professionals at scale (therapists nurses caregivers teachers). Built local partnerships (massage schools professional associations spas). Experienced in rural market recruiting (community-driven approaches). Background in wellness or healthcare marketplaces preferred.

Required Education:

College Graduate

Your MissionOwn therapist supply across 33 statesreactivating dormant providers in major metros and recruiting new therapists in small and rural markets. Youll design and execute market-specific strategies that balance speed empathy and impactbecause every therapist matters.What Youll Do1. Market Su...