Business Systems Analyst, Accounts Receivable

POS-15747

About the Role

We are seeking a motivated Business Systems Analyst (BSA) to join our FinTech team with a focus on Accounts Receivable (AR). This role will be a strategic partner to our Quote-to-Cash (QTC) and Finance teams driving the implementation and optimization of our AR management systems which includes both Cash Applications & Collections . The ideal candidate will bridge the gap between business needs and technological solutions ensuring our financial systems are scalable efficient and meet the needs of our growing business.

Core Responsibilities

• System Implementation and Ownership: Lead the implementation of a new Accounts Receivable management tool and serve as the long-term owner of the system.
• Process Optimization: Analyze and improve AR-related business processes including cash applications collections and customer billing inquiries via championing new system features or leveraging AI and automation
• Requirements Gathering: Translate business requirements into clear actionable tasks and implementation plans for engineering and product teams.
• Stakeholder Collaboration: Partner with internal stakeholders including Quote-to-Cash Finance and Engineering to identify pain points gather feedback and ensure alignment on solutions.
• System Configuration and Maintenance: Configure monitor and optimize our financial systems including building customized solutions on third-party applications and monitoring system integrations.
• Data Analysis: Use data to analyze trends uncover root causes of problems and influence change. This includes using SQL and Looker for data analysis.
• Ticket Management: Handle a significant volume of JIRA tickets related to Accounts Receivable ensuring timely resolution and identifying opportunities for system improvements.
• Subject Matter Expertise: Act as the AR subject matter expert for future FinTech projects.

What Were Looking For

• Experience: 1-3 years of experience as a Business Systems Analyst with hands-on experience with billing/payments platforms and a solid understanding of the quote-to-cash lifecycle. Experience with payment processing systems (e.g. Stripe Adyen Recurly) and ERP systems (NetSuite preferred) is a plus.
• Technical Skills: Strong technical acumen with the ability to dig into systems to understand and troubleshoot problems. Proficiency with data analysis tools such as SQL and Looker is highly desirable.
• Automation Mindset: Strong automation skill mindset with the ability to identify process improvement opportunities leveraging AI or Automation tools such as Workato UI Path or Zapier
• Communication and Collaboration: Exceptional communication and organizational skills with the ability to work with a variety of stakeholders and act as a bridge between technical and non-technical teams.
• Problem-Solving: Demonstrated ability to analyze complex problems uncover root causes and deliver data-backed scalable solutions.
• Adaptability:Ability to thrive in a fast-paced ever-evolving landscape and pivot based on new information or business needs.