Financial Analyst, FP&A
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats The Opportunity
This is ahands-on FP&A role with significant exposure across the business. You will own financial analysis forecasting and reporting for R&D maintain detailed cost and headcount models and act as a trusted business partner to Product and Engineering work will directly support strategic decisions on product development resourcing and long-term technology investment helping to shape the future of thrive in this role if youre analytical proactive comfortable operating independently and excited by a fast-paced high-growth environment.
What Will I Be Doing
- Own quarterly forecasting annual budgeting long-range planning and expense tracking for R&D including detailed headcount reporting and forecasting.
- Maintain and enhance cost models to track and forecast R&D spend.
- Contribute to monthly and quarterly close and reporting supporting consolidation and preparation of Executive Team and Board reporting materials.
- Partner with senior leaders to explain financial results variances and trends and provide actionable insights.
- Work closely with Accounting to ensure accurate and timely:
- R&D tax credit submissions
- Capitalization of internal-use software
- IDA grant tracking
- Develop financial models and ad-hoc analyses to assess the impact of strategic product and technology decisions.
- Identify measure and monitor key performance indicators collaborating with business partners to improve financial performance.
- Support and drive improvements to financial systems processes and frameworks to increase accuracy efficiency and insight.
- Participate in cross-functional and corporate initiatives bringing a finance perspective to decision-making.
What Skills Do I Need
- 3 years of experience in FP&A or corporate finance ideally within software / SaaS environments.
- Advanced Excel or Google Sheets skills with a proven ability to build structured dynamic financial models.
- Strong analytical skills with excellent attention to detail.
- A self-starter mindset comfortable working independently and taking ownership end-to-end.
- Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
- High standards of professionalism integrity and confidentiality.
- Experience with ERP systems & planning tools (e.g Pigment Netsuite) a strong advantage.
Benefits
We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- A collaborative innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
- Opportunities for professional development and growth.
- A culture that fosters curiosity customer obsession and technical excellence.
- Competitive salary and meaningful equity.
- Comprehensive medical dental and vision coverage.
- Regular compensation reviewsgreat work is rewarded!
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.
- In-office bicycle storage.
- Fun events for Intercomrades friends and family!
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Required Experience:
IC
Key Skills
- Cognos
- Forecasting
- Hyperion
- Microsoft Access
- Pivot tables
- Accounting
- Analysis Skills
- Microsoft Excel
- Financial Analysis
- Financial Modeling
- Budgeting
- Financial Planning
About Company
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
