Account Manager (Large Accounts)
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Job Summary
Patsnap is a global series E unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster better and cheaper. More than 12000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
Role Summary:
Were looking for an Account Manager to partner with our Account Executives in supporting and growing Patsnaps largest and most strategic clients within the High Tech & Energy team. While youll work with customers across these industries direct experience in them isnt required! What matters most is your ability to build strong relationships collaborate effectively and drive commercial outcomes.
This is a great fit for someone who excels at managing complex relationships coordinating across stakeholders and driving commercial results through partnership.
This is a hybrid position in our London UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
What Youll be Doing:
- Manage relationships within a portfolio of large strategic clients.
- Drive renewals and achieve quarterly expansion targets.
- Partner closely with Account Executives and Account Directors on expansion opportunities.
- Build trusted relationships with multiple stakeholders across customer organizations.
- Lead account reviews track customer objectives and ensure value realization across teams.
- Identify risk areas and develop retention strategies.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with cross-functional teams (Sales Product and etc) to deliver exceptional client experiences.
About You:
- Experience managing large or multi-stakeholder accounts (B2B SaaS experience preferred).
- Strong relationship management skills with a consultative and value-driven approach.
- Commercially minded and comfortable partnering with sales to drive results.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Skilled in presenting influencing and negotiating with senior stakeholders.
- Organized analytical and proactive in planning account growth.
- Excited to work in a fast-moving global SaaS environment.
- A genuine interest in helping customers innovate and succeed.
What Youll Love:
- Five weeks annual leave and bank holidays
- Additional vacation days based on years of service
- Company-paid community volunteering days
- Paid parental leave
- Private healthcare
- Eyecare voucher scheme
- Private pension
- Cycle to work scheme
- Life Assurance
- Payroll giving
- Hybrid work environment with WFH stipend
- Perkbox benefit scheme
Our Values:
- Integrity: We hold each other accountable for our actions
- Leadership: We lead by example and inspire each other to reach for new heights
- Openness: We are open and honest and share our ideas with care and consideration
- Growth: We are lifelong learners who aspire to improve each day
- Innovation: We seek out new ways to solve problems
- Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race religion national origin citizenship sex gender identity or expression sexual orientation pregnancy age or marital veteran/military or disability status or any other protected status in accordance with federal provincial/state or local laws.
Even if you dont meet 100% of the above qualifications we encourage you to apply and tell us why youd be a great fit for this role! If you require any accommodations during the interview process please email us at emailprotected so we can best support you.
Required Experience:
Manager
Key Skills
- Business Development
- Front End
- Bricklayer
- Ftp
- KYC
About Company
Patsnap empowers IP and R&D teams with advanced AI to get better answers and make faster decisions. Increase IP productivity by 75% while reducing R&D wastage by 25%.
