Job File Coordinator
Servpro of Denver West and North Tempe
Reports To: Director of Business Administration
Direct Reports: NA
Status: Exempt
Travel Required: No
Position Type: Full-Time Salaried
Primary Role
The Job File Coordinator is responsible for tasks related to customer calls project monitoring tracking coordination and project audit. General office duties such as drafting correspondence filing and creating reports are also included in this role.
Key Performance Indicators
- Job Audit Score
- Monthly Revenue Target
Primary Roles and Responsibilities
- Customer Satisfaction
- Assist with customer service and management of the customer experience.
- Monitor and ensure client requirements are followed.
- Assist with scheduling all warranty activities.
- Project Initiation
- Enter lead/jobs into the operating system and make sure all information in the project is correct.
- Schedule the Estimator/Project Manager for an initial visit with the customer.
- Educate customers on the project process.
- Review and validate project file documentation.
- Project Planning
- Support Estimators/Project Managers to ensure customer and client agreement on scope and estimate.
- Ensure all paperwork is complete with the customer and client.
- Ensure estimates are distributed to all necessary parties.
- Assist with the issuance of POs based on the project budget.
- Monitor and ensure client requirements are followed.
- Project Execution
- Update budgets.
- Order materials and supplies as needed.
- Update project schedule and timeline.
- Monitor job file status weekly
- Validate completed PO documentation.
- Update contract status with change orders and keep customer and client advised.
- Upon project completion review file documentation and update as necessary.
- Complete job file audit process
- Assist with project close-out.
Necessary Experience and Skill Set
- Working knowledge of current business software technologies
- Superb customer service administrative and verbal and written communication skills
- Intermediate math skills
- Experience in the restoration and/or construction industry preferred
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However some filing is required. This would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary.
Decision Rights & Authority
Compliance of job files with client business rules and requirements
Normal Working Hours Additional Working Hours and Travel Requirements
This is a full-time position working 8:00 a.m.5:00 p.m. Monday through Friday. This position may require long hours in support of emergency services and some flexibility in hours may be needed depending upon the business needs.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.