Home HealthHospice and Palliative Scheduling Liaison-ABQ

Presbyterian Healthcare Services is seeking a dedicated and detail-oriented Scheduling Liaison to support our Home Health Hospice and Palliative Care teams. This role plays a critical part in ensuring timely coordinated and high-quality care delivery to patients in their homes.

Key Responsibilities

• Collaborate with Patient Care Managers to process referrals and schedule Field Clinician visits.
• Coordinate staffing across departments to optimize clinician productivity and patient care outcomes.
• Manage daily scheduling tasks related to the intake workflow including direct patient communication.
• Share responsibility for managing the departments phone queue alongside team members.
• Provide scheduling and operational support for the Albuquerque Home Health and Hospice Agency with extended support to regional agencies within the Presbyterian Health System.
• Participate in cross-training initiatives to support interdisciplinary teams including Nursing Rehabilitation and other clinical services.

What Were Looking For

• Strong organizational and communication skills.
• Ability to work collaboratively in a fast-paced remote environment.
• Flexibility to work varied hours including weekends.
• Commitment to learning and supporting across multiple disciplines.

• This is a Full Time position - Exempt: No
• Job is based at Remote Presbyterian El Camino
• Work hours: Varied Days and Hours- includes weekend day

• High School Diploma or GED required; Associates degree preferred.
• Two (2) or more years clinical experience as a Clinical Scheduler required.
• Short-term training in Medical Terminology
• Customer service and scheduling experience.
• Advanced computer skills with Microsoft Office Platform.

• Utilizes EMR scheduling applications to manage patient appointments and validate demographics.

• Coordinates scheduling for RDS Home Health and Hospice including provider block time across sites.

• Ensures compliance with CMS guidelines for clinician scheduling and documentation.

• Maintains positive relationships with statewide agency personnel internal and external.

• Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.

• Produces required reports such as Supervisory Visits and Geographic Team Reports.

• Answers agency phone queue resolves inquiries and supports message routing.

• Supports onboarding by managing EMR schedule templates and mentoring new CSC staff.

• Secures signed provider orders to ensure timely billing and regulatory compliance.

About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees including medical dental vision disability coverage life insurance and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges webinars and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers markets and local partnerships. Founded in 1908 Presbyterian is a locally owned not-for-profit healthcare system with nine hospitals a statewide health plan and a growing multi-specialty medical group. With nearly 14000 employees it is the largest private employer in the state serving over 580000 health plan members through Medicare Advantage Medicaid and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.