Service Desk Analyst

The Service Desk Development program focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all of PPGs employees as part of our 24x7x365 Service Desk. New hires will utilize the ITIL methodology best practices of Incident Problem and Knowledge Center support as they provide customers with support about IT services. This is a fully work from home position with the ability to work out of a Regional Technology Center office on an as needed basis. Candidates need to be able to fluently speak and write in English.

The Helpdesk Representative will:

• Identify research and resolve technical problems
• Handle incoming telephone calls online chats and emails for technical support
• Document track and monitor problems to ensure timely resolutions for customer
• Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training yearly corporate training and individualized training to help you grow personally and professionally.

Qualifications

• Bachelors degree in Information Science or disciplines related to Information Technology is preferred
• Willingness to work in a 24x7x365 environment
• Willingness to learn PPGs IT environment
• Ability to succeed in the Service Desk role while engaging interest to develop into other roles

About us:

Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are One PPG to the world.

We trust our people every day in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.