Customer Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Support Specialist to join our team who will respond to emails reviews and interviews from users around the world.
The position is fully remote and does not require night shifts.
About us:
Reface is a Ukrainian product company that creates mobile AI 5 years our products have been downloaded over 300M times reached #1 in the USA App Store received Google Plays Best App award and attracted investment from Andreessen Horowitz.
About you:
- 12 years of experience in a customer support role or a similar role
- Strong spoken and written English skills
- Self-motivation reliability and the ability to work independently
- A customer-first mindset and a passion for delivering excellent service
- Strong communication skills and a high level of empathy and patience
At Reface Customer Support means that you:
- Support users across all current and future company products
- Communicate with users via email App Store and Google Play reviews
- Ensure every user has the best possible experience with our brand
- Respond to customer requests promptly politely and accurately
- Facilitate user interviews to gather feedback and help improve the product
- Collaborate closely with the product team sharing insights and suggestions based on user feedback
From us:
- unlimited paid vacation days
- remote/office/hybrid as you wish (we also have an office in Kyiv)
- learning annual budget for employees
- medical insurance and sick leaves
- supportive team and manager
- feedback culture
We are waiting for your application:)
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
КИЇВ! Робота в чудовому офісі в історичному центрі міста з повною готовністю до блекауту. Кого ми шукаємо:Шукаємо AI-креатора, який вже встиг спробувати себе в генерації AI-контенту — зображень або відео — та хоче розвиватися в напрямку створення ін-апп контенту для мобільного застосу ... View more
