Customer Care Specialist
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Customer Care Specialist to join BYD. The successful candidates primary goal is to resolve all customer queries and ensure customers are satisfied with the companys service or products. The perfect candidate will have an aptitude for following policies have a confident communication manner and perform all tasks with customer satisfaction in mind.
Tasks & Typical duties/responsibilities may include but are not limited to the following:
Responding to customer complaints via BYD portal emails and calls;
Escalating problems to the technical team or other members of the product team;
Updating customer information in the company database;
Providing information about new and existing products and services;
Making sales and processing payments when necessary;
Performing administrative tasks as assigned by the Supervisor.
Required skills qualifications and experience:
Bachelors degree or higher.
Very good written and verbal communication skills in the English Ukrainian ( native speak) and Russian.
Strong cross culture communication skills and cross-function coordination ability.
Ability to work under pressure and to strict deadlines in a dynamic environment.
NEV Technical background is preferable.
We offer:
Performance and experience based competitive remuneration;
Department & company wide teambuilding events;
An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
