AV Support Analyst

London - UK

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Description:

Dentsu is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo Japan and now present in over 145 countries and regions it has a proven track record of nurturing and developing innovations combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media CXM and Creative while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands people and society.

Were hiring for an AV Support Analyst to join our Technology Operations Department in London.

Purpose of the Role

As AV Support Analyst youll play a critical role in ensuring seamless audio-visual experiences across executive meetings client pitches and internal events. Youll set up test and troubleshoot AV equipment (e.g. microphones cameras lighting displays conferencing platforms etc) and perform daily AV health checks in boardrooms and meeting spaces using dashboards and physical checks.

This hybrid role combines technical AV expertise with responsive support for high-profile stakeholders including board members and senior leadership. This role may involve travel when necessary to support other dentsu offices and offsite events.

Key Responsibilities

Deliver comprehensive AV support for critical meetings pitches and town halls including video conferencing hybrid events and client-facing sessions.
Collaborate with technology and facilities teams to ensure AV infrastructure is maintained and upgraded and AV stock and inventory is kept up to date and tidy.
Provide technical support and maintenance for dentsu Lab London.
Document AV setups and procedures for standardization use across locations
Provide support for off-site events collaborating with external vendors and escalating complex issues to 3rd party vendors.
Ensuring internal AV in the event spaces is fit for purpose and advising on any changes and improvements when necessary.

Qualifications Skills

Proven experience in AV support ideally within a corporate or media production environment.
Experience supporting hybrid office space and work environments.
Strong knowledge of video conferencing platforms (e.g. Teams Zoom Webex Google Meet) as well as knowledge of meeting room technologies preferably Crestron Meeting Room Technologies
Familiarity with AV hardware: projectors LED displays audio signal flow DMX lighting control and fixtures PTZ and broadcast cameras and control Media Servers (Disguise Barco etc) and Digital Signage systems (Onelan CMS).
Experience with ticketing systems and documentation tools.
Excellent troubleshooting and problem-solving skills with the ability to work under pressure and manage multiple priorities with strong communication and interpersonal skills.

What we offer

This is a permanent role.
The team is based in our London office but operates under flexible working arrangements. The team are currently in the office 3 days per week across 2 shift patterns; 8am-4.30pm and 9am-5.30pm. This is done on a weekly rota basis.
As well as a competitive salary youll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu we embrace diversity and inclusion valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation benefiting our employees partners and communities.

We welcome applications from all individuals regardless of race ethnicity nationality religion gender gender identity sexual orientation age disability marital status or any other protected characteristic. Beyond recruitment we strive to create an environment where everyone feels respected supported and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process please contact us at quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

Location:

London

Brand:

Global Technology

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Job Description:Dentsu is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo Japan and now present in over 145 countries and regions it has a proven track record of nurturing and developing innovations combining the talents of its global net...