Scheduling Coordinator

Senior Helpers is the nationspremier provider of in-home senior care. Join the national in-home care company recognized as a Great Place to Work 7 years in a row!

We are actively looking fora full-timeScheduling Coordinator based in our Camp Hill office

Primary Responsibilities (including but not limited to):

• Under direct supervision of the Care Managerselect schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or callouts arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals callouts late arrivals early departures etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits timecards on a regular basis to ensure hours match scheduled hours
• Handle on-call duty (covering scheduling after hours rotating weekdays and weekends)on a regular basis and as directed by the Care Manager
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player excellent communication skills adaptable in different situations possess excellent client interaction skills able to multi-task and work independently.
• Must have experience using telephones with multiple lines multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement; schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $19/hr. starting wage
• Bi-weekly performance-based bonus potential of up to $3250 per year
• 2 weeks paid vacation 8 paid company holidays
• Eligible for Medical Dental Vision AFLAC & Pet Insurance Plans after 30 days
• Retirement Savings Plan
• On-Call Pay
• Opportunities for advancement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.