Technical Trainer
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking for a motivated and energetic professional to join the Global Talent Development team based in Manila to support the delivery of technical and systems training to colleagues in all global locations. This role will report into one of theTraining Leads in the UK but will be based in Manila working with colleagues in the Global NNA Outsourcing team in Manila Mumbai and the UK.
The Role
Performance objectives:
Excellence
Develop Update and Deliver a wide variety of learning solutions
Work with other members of the Talent Development Team in all Global locations to achieve this
Assist in moving our Technical and Systems training from a mainly trainer led environment to a learner centric design
Implement informal learning opportunities and formal assessments using an array of media channels including social media
Keep abreast of industry changes and maintain a current Technical and Systems knowledge
Be an advocate for personal development and encourage a learning culture throughout the business through continuous and post training support
Evaluate the effectiveness of learning solutions and implement changes when required
Clients
Work with internal stakeholders to ensure the Technical and Systems learning and development programme continues to be fit for purpose
Encourage sharing of thought leadership and expertise through knowledge management tools and other relevant channels such as webinars
Understand and train on industry specific terminology and processes
Work with the business development team to support new business pitches and new client installations as needed
Where required deliver induction and technical training sessions to all Global locations
People
Conduct regular learning needs analysis across all areas of Outsourcing NNA and use to upskill the knowledge of new and existing colleagues
Maintain regular communication with the business and manage expectations where necessary
Design and give access to self-directed resources and knowledge sharing using techniques which engage the different learning styles of colleagues
Work with subject matter experts across the business to create and promote innovative learning solutions
Meet the development needs of our colleagues without compromising our values such as Excellence
Financial
Look at innovative and cost effective learning and development solutions
Improve the efficiency of learning and development to increase value and reduce costs
Review the impact and benefits of training on a regular basis reporting as necessary
Work with other members of the talent development team in the Manila and all Global locations to ensure budgets are managed effectively
Outsourcing
The WTW Outsourcing business provides high quality outsourced health and welfare (US only) defined benefit (DB) and defined contribution (DC) plan administration services and solutions globally to the private sector covering the day-to-day management of health and welfare and pensions plans. We deliver a high-quality participant experience on behalf of large and medium sized corporates leveraging customized digital solutions and are considered a highly regarded leader in our chosen locations where we can deliver at scale in the US Canada GB Ireland & Germany. Within Germany and the UK we are the #1 pension outsourcing service provider of the largest 200 private sector pension schemes.
Qualifications
The Requirements
Experience of the UK pensions industry is essential
Current knowledge of DB & DC pension schemes and legislation
Working knowledge of BenefitConnectUK (iPA) is essential
Working knowledge of learner needs analysis
Experience of designing and delivering training to a varied audience is an advantage
Experience of authoring tools is an advantage
Self-motivated and able to manage projects from start to finish
Ability to engage and influence key stakeholders across the business
Excellent communication and organisational skills
Able to travel
Ability to work remotely from the rest of the team
Proficient in Microsoft applications and experience in global teams is a plus
Willing to work flexibly during any of the following shifts:
Australia (6:00 to 15:00)
Asia-Pacific (8:00 to 17:00)
Europe (15:00 to 00:00)
Be in the office to deliver training in person when required
WTW is an Equal Opportunity Employer
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
