Investment Operations Senior Analyst

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The incumbent operates within tight deadlines actively contributing to problem resolution and timely investigations involving both internal stakeholders and external counterparties. As a key member of the Manulife Mutual Funds Communications Team the individual demonstrates strong collaboration and adaptability supporting departmental initiatives and ensuring tasks are completed efficiently and accurately across the broader operations landscape.

Position Responsibilities:

Monitor and manage the Fund Administration inbox ensuring timely responses to inquiries and accurate routing of requests to appropriate stakeholders.
Handle escalation management by investigating issues coordinating with internal teams and external partners and ensuring prompt resolution aligned with service-level expectations.
Collaborate with custodians fund managers and operations teams to maintain uninterrupted service and operational accuracy across mutual fund transactions.
Maintain clear and concise documentation of workflows communications and resolutions adapting to evolving procedures and best practices.
Proactively identify process improvements and recommend enhancements to optimize communication flow and operational efficiency.
Stay informed on industry developments relevant to mutual fund operations and communications participating in training and continuous learning initiatives.
Provide consistent support to team members and management prioritizing workload to ensure smooth daily operations and effective issue resolution.
Participate in cross-training across departments to ensure service continuity and broaden understanding of mutual fund operations and client servicing.

Required Qualifications:

Bachelors degree in Finance Business Administration Accounting or a related field.
24 years of experience in mutual fund operations financial services or investment administration.
Prior exposure to fund administration client communications or escalation handling is highly preferred
Technical Skills:
Proficiency in Microsoft Office Suite (especially Excel and Outlook).
Familiarity with fund accounting systems CRM platforms or workflow management tools.
Understanding of SOX controls compliance standards and financial documentation practices.

Preferred Qualifications:

Excellent written and verbal communication skills for managing the Fund Administration inbox and responding to internal/external stakeholders.

Strong problem-solving and analytical abilities to investigate and resolve escalations efficiently.

High level of attention to detail and organizational skills to manage multiple priorities under tight deadlines.

Ability to work independently and collaboratively within a team environment.

Knowledge of mutual fund structures settlement processes and industry regulations.

Experience working with custodians fund managers or transfer agents.

Commitment to continuous learning and professional development (e.g. pursuing certifications or advanced degrees).

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Required Experience:

Senior IC

The incumbent operates within tight deadlines actively contributing to problem resolution and timely investigations involving both internal stakeholders and external counterparties. As a key member of the Manulife Mutual Funds Communications Team the individual demonstrates strong collaboration and ...