Senior System Engineer Level 2 & Level 3 Support (HFX)

Geneva - Switzerland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Founded in 2019 Ekkiden is an international consulting group fostering an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability sectors. We work with major accounts and SMEs across France Switzerland Spain and Germany.

The role:

We are seeking an experienced engineer to strengthen a dynamic Level 2 support team (4 people) for one of our clients in Geneva.
This is a hands-on high-responsibility 100% on-site role ideal for someone who enjoys solving complex problems optimizing systems and ensuring flawless end-user experience.

You will be the technical reference for Microsoft environments VMware/Omnissa VDI platforms endpoint security monitoring and automation.

Responsibilities:

Infrastructure & Workstation Management

Handle incidents and requests escalated to Level 2 & 3.
Assist and coordinate Level 1 support for issues related to Outlook Exchange Teams and other Microsoft services.
Administer and support the Omnissa platform (formerly VMware EUC: Horizon Workspace ONE UEM) for VDI/DaaS and endpoint environments.
Manage and optimize the Microsoft stack (Windows 10/11 Intune/SCCM Entra ID Teams).
Ensure the stability compliance and security of workstations and mobile devices.

Monitoring Performance & Optimization

Administer on-premise monitoring tools for infrastructure health and capacity.
Implement and operate user experience monitoring tools (ControlUp or equivalent).
Diagnose and optimize infrastructure paths to improve performance and stability.
Deploy automated benchmarks and integrate them into the monitoring layer.

Identity Security & Deployment

Configure and administer Entra ID (Azure AD) and access policies.
Administer Microsoft Teams to ensure secure and reliable collaboration.
Define and execute application OS and patch deployment strategies.
Apply security and compliance best practices on endpoints.

Automation Testing & DevOps

Develop and maintain PowerShell scripts for automation and optimization.
Contribute to CI/CD pipelines using GitHub for infrastructure automation.
Knowledge of Terraform (or equivalent IaC tool) is a plus.
Apply testing and validation practices to ensure deployment quality.

Service Management & Documentation

Use ServiceDesk (ITSM) for incident change and problem management.
Participate in cmdm/MDM administration for endpoint and mobile security.
Write clear documentation: runbooks technical guides and procedures for L1/L2 teams.
Ensure knowledge sharing and effective communication between teams.

What were looking for:

Technical Skills

Strong expertise in Microsoft technologies and endpoint management (Intune/SCCM Windows Teams Entra ID Exchange Outlook).
Hands-on experience with the VMware/Omnissa EUC suite (Horizon Workspace ONE UEM).
Solid experience in monitoring troubleshooting and performance optimization (ControlUp or equivalent).
Ability to deploy and integrate performance benchmarks into monitoring workflows.
Excellent command of PowerShell for automation and optimization.
Good knowledge of CI/CD environments and GitHub; Terraform is a plus.
Familiarity with ITSM tools (ServiceDesk) and MDM/cmdm solutions.

Professional Experience

Minimum 15 years of experience.
Proven experience in L2 or L3 infrastructure support within on-premise environments.

Languages

English: Fluent.
French: A strong asset.

Required Experience:

Senior IC