About the role

• Lead the resolution of complex and high-priority IT incidents acting as the senior escalation point.
• Provide Level 2 and Level 3 support for end-user devices (Windows/macOS) and mobile platforms (Apple & Android).
• Administer and support Microsoft 365 applications including Teams SharePoint Online Exchange Online and Intune.
• Design and implement advanced configurations and security policies for end-user environments.
• Drive operational excellence through process improvement automation and documentation.
• Mentor junior support staff and lead knowledge-sharing initiatives.
• Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
• Lead post-incident reviews and contribute to strategic technology deployments and upgrades.

Skills and experience

• Minimum 5 years experience in IT support or service desk roles with a strong focus on EUC.
• Proven experience in a senior-level support role with incident coordination responsibilities.
• Expert-level knowledge of Microsoft 365 administration Intune and Azure Active Directory.
• Strong scripting and automation skills (e.g. PowerShell).
• Excellent problem-solving communication and stakeholder engagement skills.
• Bachelors degree in IT Computer Science or a related field.
• Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or Modern Desktop Administrator Associate.
• ITIL Foundation certification or higher.
• Experience with cloud platforms (AWS Azure) and project management in a support context.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working All flexibility requests are genuinely considered.
• Growth Career development opportunities across our expanding business units.
• Discounts Access to hundreds of retailers including Woolworths Airbnb JB Hi-Fi and Bupa.
• Paid leave Parental cultural community service study corporate volunteering and purchased leave.
• Culture A workplace that values diversity inclusion and celebrates excellence.

How to apply

Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with a disability or neurodivergence and those from LGBTIQA Veteran or other diverse groups.

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process please email .

How to Apply