Customer Experience Content Writer
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging clear and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing tone consistency and content strategy. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Write and edit content for digital interfaces communications and knowledge bases.
- Align content with CX research insights and design goals.
- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
- Create and maintain content guidelines voice and tone standards.
- Support testing and iteration of content based on user feedback.
Qualifications:
- Bachelors degree in English Communications Journalism or related field.
- 35 years of experience in UX writing content design or digital communications.
- Exceptional writing editing and organizational skills.
- Experience with content management systems (e.g. Adobe Experience Manager WordPress).
- Familiarity with accessibility and plain language principles.
Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging clear and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing tone consistency and content strategy. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Write and edit content for digital interfaces communications and knowledge bases.
- Align content with CX research insights and design goals.
- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
- Create and maintain content guidelines voice and tone standards.
- Support testing and iteration of content based on user feedback.
Qualifications:
- Bachelors degree in English Communications Journalism or related field.
- 35 years of experience in UX writing content design or digital communications.
- Exceptional writing editing and organizational skills.
- Experience with content management systems (e.g. Adobe Experience Manager WordPress).
- Familiarity with accessibility and plain language principles.
Required Experience:
Manager
Key Skills
- Content Management Systems
- Enterprise Software
- HR Sourcing
- Information Architecture
- Technical Writing
- User Research
- Adobe Captivate
- Copywriting
- Figma
- Content Strategy
- Taxonomy
- Writing Skills
About Company
LEARN MORE ABOUT US Example Clients Wal-Mart Google Farmers Kemper TIAA Why Kaeppel? Our job is to equip our clients with the resources they need to exceed their performance goals. We enhance their success by equipping them with transferable skills and knowledge they can use even afte ... View more
