Front Office Supervisor

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucsons Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Tucson National Resort & Spa may be your perfect match.

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally he/she will be responsible handling guest issues and training of front desk agents.

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

• Attain a high propensity for customer service.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly quickly and make concise decisions
• Ability to prioritize organize and follow up
• Ability to work well under pressure dealing with many arrivals and departures within a short period of time as well as guest issues requests and concerns
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office)
• Previous supervisory experience preferred
• Previous hotel/resort front office experience required

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.