Case Manager (Bilingual)

New York Psychotherapy And Counseling Center

Job Location:

Brooklyn, NY - USA

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

The position of Bilingual Case Manager requires a positive motivated compassionate organized and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency .

Responsibilities:

Facilitate a high-volume mental health intake process by managing referrals enforcing no-show policies and scheduling intake appointments to ensure the efficient onboarding of new clients.
Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
Conduct an average of 40 to 45 daily interactions with new clients demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
Play a pivotal role in client and therapist matching following intake completion including reassignment of caseloads during therapist transitions leaves or departures ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
Perform other duties as assigned by Supervisor.

Qualifications :

Bilingual; fluent in English and Spanish
Associate degree in a related field (preferred)
1 year of experience working in a social service or mental health setting is a plus
1 year of experience using an EHR system
MUST have experience working in a very fast paced environment
MUST be able to follow workflows and multi-task during the course of the day
MUST be detailed oriented
Exceptional customer service and communication skills
Excellent organizational and time management skills
Problem-solving skills is vital
and the ability to multi-task with attention to detail
Ability to work independently and as a team
Proficient in Microsoft Office including Outlook Word Excel and PowerPoint
Maintains a positive attitude and is friendly upbeat and has a great can do personality
Able to work well in a fast-paced environment
Passionate about NYPCCs mission and values

Additional Information :

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer

Remote Work :

Employment Type :

Full-time

The position of Bilingual Case Manager requires a positive motivated compassionate organized and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services...

Responsibilities:

Facilitate a high-volume mental health intake process by managing referrals enforcing no-show policies and scheduling intake appointments to ensure the efficient onboarding of new clients.
Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
Conduct an average of 40 to 45 daily interactions with new clients demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
Play a pivotal role in client and therapist matching following intake completion including reassignment of caseloads during therapist transitions leaves or departures ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
Perform other duties as assigned by Supervisor.

Qualifications :

Bilingual; fluent in English and Spanish
Associate degree in a related field (preferred)
1 year of experience working in a social service or mental health setting is a plus
1 year of experience using an EHR system
MUST have experience working in a very fast paced environment
MUST be able to follow workflows and multi-task during the course of the day
MUST be detailed oriented
Exceptional customer service and communication skills
Excellent organizational and time management skills
Problem-solving skills is vital
and the ability to multi-task with attention to detail
Ability to work independently and as a team
Proficient in Microsoft Office including Outlook Word Excel and PowerPoint
Maintains a positive attitude and is friendly upbeat and has a great can do personality
Able to work well in a fast-paced environment
Passionate about NYPCCs mission and values

Additional Information :

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer

Remote Work :

Employment Type :

Full-time

Key Skills

Project Portfolio Management
Motivational Interviewing
HIPAA
Computer Skills
Intake Experience
Lean Six Sigma
Conflict Management
Case Management
Team Management
Program Development
Social Work
Addiction Counseling

Apply Now

About Company

New York Psychotherapy And Counseling Center

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is ... View more

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