Guest Relation Associate
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
The Guest Relation Associate is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
- All duties and tasks performed are to be procedurally correct timely and consistently effective and efficient work practices and guest service standards that the guests first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
- Liaise with different departments for smooth and coordinated work.
- Ensure to interact with the guests & enable the team to understand guest requirements.
- To ensure that all guests of the hotel are checked in and checked out in an efficient yet warm and friendly manner.
- To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Key Responsibilities:
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for .
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Key Responsibilities:
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for .
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Qualifications :
Degree In Hotel Management.
Additional Information :
Minimum of 0-1 years of Experience or Freshers
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing Communication
- IT Project Management
- Customer Service
- Agriculture
- Adobe Indesign
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
