Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
As one of the first points of contact for our guests our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly courteous and efficient service.
Duties & Responsibilities:
These are active front of house positions involving:
- Providing a high level of customer service
- Recognising and welcoming regular guests
- Providing a personalised service and experience for our guests
- Perform accurate and efficient guest check-in and check- out
- Update and maintain accurate guest details
- Assist with reservation inquiries
- Effectively liaise with other departments to ensure required tasks are completed
- Maintain good communication and work relationships in all hotel areas
You will be required to regularly refresh yourself with the Hotels facilities and services including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.
This position will require availability for morning evening shifts and weekends. We are looking for someone with a can-do attitude who is friendly and outgoing.
Additional Information :
Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
