Application Support Lead– Oracle Systems

We are seeking a Application Support Lead to lead and enhance our global application support services with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in Bogotá Colombia and plays a strategic part in ensuring service excellence across multiple time zones.

As a key member of the IT Corporate team you will partner with business and functional leaders to drive system improvements manage escalations and oversee service delivery. You will lead a team of support analysts manage vendor relationships and ensure compliance with SLAs while promoting continuous improvement and innovation.

Key Responsibilities

Leadership & Team Management

• Lead mentor and develop a team of Application Support Analysts.
• Set performance goals and conduct regular evaluations.
• Ensure timely resolution of escalated issues.

Service Delivery & Oversight

• Oversee daily support operations and ensure SLA adherence.
• Manage external vendors and monitor performance.
• Conduct service reviews and implement quality improvements.

Stakeholder Engagement

• Serve as the main contact for business stakeholders.
• Facilitate service meetings and communicate with senior management.
• Collaborate with project teams to ensure support readiness.

Process & Continuous Improvement

• Drive improvements in incident problem and change management.
• Maintain knowledge bases and training materials.
• Promote best practices in testing and documentation.

Strategic Planning

• Contribute to support service roadmaps.
• Identify opportunities for automation and optimization.
• Support budgeting and resource planning.

Qualifications :

• Bachelors or Masters degree in IT Computer Science or related field.
• Minimum 8 years of experience in application support with at least 3 years in a leadership role.
• Strong expertise in Oracle EBS R12 and Oracle Fusion Cloud.
• Proven experience managing external service providers and cross-functional teams.
• Solid understanding of ITIL and service management frameworks.
• Experience in business analysis testing and deployment planning. 

Required Skills

• Excellent leadership and team-building capabilities.
• Strong analytical and problem-solving skills.
• Exceptional communication and stakeholder management.
• Ability to manage priorities in a dynamic environment.
• Proficiency in incident tracking documentation and reporting tools.

Additional Information :

Fully Onsite 

Remote Work :

No

Employment Type :

Full-time