Analyst, FM-PRO Support Services
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Union: Non-Union
Number of Vacancies: 1
Site: Toronto General Hospital
Department: FM-PRO Operations
Reports to: Sr. Director
Hours: 37.5 hours per week
Shifts: Days (8:00am-4:00pm)
Status: Permanent Full-Time
Closing Date: November 13 2025
Position Summary
The FM-PRO Support Services Analyst works in collaboration with the Sr. Director of Environmental Services and Patient Transportation Operations to support management decision-making. The primary responsibilities include analyzing interpreting and reporting operational and quality data on both a routine and ad hoc basis. This role supports various areas such as Environmental Services Patient Transportation and Linen. Additionally the analyst benchmarks best practices for operational clinical and quality measures. They prepare presentations briefing notes meeting minutes and literature reviews and work on special projects. The analyst also performs cross-functional duties as assigned or requested ensuring comprehensive support for the FMPRO Operations.
Primary Duties
- Perform data analysis interpretation and reporting for management decision-making.
- Maintain accurate documentation of processes while designing and developing dashboards and scorecards.
- Prepare ad hoc reports presentations and briefing notes.
- Develop knowledge of performance measurement quality management and best practices.
- Gain experience with departmental and UHN databases (e.g. Epic Archibus).
- Develop an understanding of the interdependencies between FMPRO Operations and Clinical Diagnostic and Support functions across UHN.
- Apply problem-solving methods and analytical skills. Recognize and resolve problems using standard procedures.
- Develop rapport and teamwork skills.
- Work for consensus and contribute to team goals. Act as a resource to team members.
- Communicate effectively in team meetings accurately capturing meeting points and action items.
- Participate in work groups and committees.
- Provide updates on tasks and work well with diverse teams.
Qualifications :
- At minimum completion of a bachelors degree in Business Health Admin or Health Sciences or recognized equivalent required.
- Minimum of 2-3 years of relevant experience.
- Previous experience in Environmental Services Patient Transportation and Linen Services is an asset.
- Ability to act as a resource and role model.
- Skilled in facilitating and resolving problems.
- Strong data analytics and problem-solving skills.
- Experience with Power Bi Microsoft Excel and SQL.
- Excellent written and verbal communication skills excellent organization prioritization skills computer skills ability to learn quickly and work independently
- Excellent interpersonal skills
- Ability to work under pressure and attend to details
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
- Client service-oriented with the ability to work effectively with diverse groups and appreciate that differing opinions backgrounds and characteristics enhance the richness of any challenge or situation.
- Ability to perform multiple concurrent tasks
- Knowledge of applicable legislative UHN and/or departmental policies
- Satisfactory attendance
Additional Information :
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
The University Health Network, where above all else the needs of patients come first, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, t ... View more
