Principal Web UI software developer ()

• Lead the Design & Development: Architect design and implement high-quality scalable and performant web UI applications and backend services using and .
• Full-Stack Ownership: Take ownership of the entire software development lifecycle from conception and design to deployment and ongoing maintenance.
• Architecture & Strategy: Contribute to and influence the technical roadmap architectural decisions and technology choices for our contact center platform.
• Cross-Platform Development: Develop and maintain applications that function seamlessly across Windows and Linux environments.
• Collaboration: Work closely with Product Management UX/UI Design and other engineering teams to understand requirements and deliver exceptional user experiences.
• Code Quality & Best Practices: Champion code quality conduct thorough code reviews and implement automated testing strategies to ensure robust and reliable software.
• Problem Solving: Identify and resolve complex technical challenges proactively addressing potential issues and optimizing system performance.
• Innovation: Stay abreast of emerging technologies and industry trends proposing and implementing innovative solutions.

Qualifications :

• Education: Bachelors or Masters degree in Computer Science Engineering or a related field or equivalent practical experience.
• Experience: 5 years of progressive experience in software development with a significant focus on full-stack web application development.
• Frontend Expertise:
  • : Deep expertise in building complex scalable and maintainable user interfaces with .
  • JavaScript/TypeScript: Strong proficiency in modern JavaScript (ES6) and TypeScript.
  • HTML5/CSS3: Advanced understanding of semantic HTML and modern CSS including preprocessors (e.g. Sass Less).
  • State Management: Experience with state management libraries (e.g. Vuex Pinia).
  • UI Component Libraries: Familiarity with UI component libraries (e.g. Vuetify Element UI Ant Design).
• Backend Expertise:
  • : Extensive experience developing robust performant and scalable backend services using .
  • Frameworks: Proficiency with frameworks (e.g. NestJS).
  • RESTful APIs: Strong understanding of designing and consuming RESTful APIs.
• Database Skills:
  • Relational Databases: Must-have strong knowledge of relational database principles including schema design normalization SQL querying indexing and performance tuning. Experience with databases like PostgreSQL MySQL or SQL Server.
• Platform Experience: Proven experience developing and deploying applications on both Windows and Linux operating systems.
• Version Control: Proficient with Git and collaborative development workflows.
• Agile Methodologies: Experience working in Agile development environments (Scrum Kanban).
• Problem-Solving & Analytical Skills: Excellent analytical and problem-solving abilities with a keen eye for detail.
• Communication: Strong verbal and written communication skills with the ability to articulate technical concepts effectively to both technical and non-technical audiences.

Highly Desirable Skills and Experience:

• Real-time Communication Technologies: Experience with WebSockets or other real-time communication protocols for features like live chat agent status updates etc.
• Call Center Workflows & KPIs: Understanding of common contact center workflows (inbound/outbound calls IVR ACD CRM integration) and key performance indicators (AHT FCR CSAT NPS).
• Cloud Platforms: Experience with cloud platforms (AWS Azure GCP) and their related services for deployment and scaling.

Additional Information :

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• World-class on-the-job training

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time