Assistant Manager Front Office

About the job

As Assistant Manager - Front Office you will be the hotel representative in the absence of the Rooms Division Manager and will lead by example providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest upholding our Novotel and Accor brand standards.  This is a permanent full time position 38 hours per week.

Key responsibilities:

• Responsible for the day to day operations of the hotel across all departments
• The position will liaise closely with other department heads in the Hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Ensure customer/guest and staff needs are met

Qualifications :

About you

Experience:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using OPERA Cloud checking in and out guests in a 200 Hotel
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• An outcome driven approach to performance and results striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• A positive enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations

Please note: Full working rights for Australia required we are unable to sponsor for this position.

Additional Information :

So when will you be joining us

The Novotel brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunities
A rewarding work environment
Global discounts on hotel accommodation & Food and Beverage

Whats in it for you

• Uniform provided 
• Paid birthday leave after six months
• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurants
• A collaborative vibrant culture
• Professional development opportunities
• ACCOR Career Milestone celebrations
• A reward and recognition program

What are you waiting for  APPLY NOW!

Remote Work :

No

Employment Type :

Full-time