Customer Experience Designer
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design prototyping and visual storytelling. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes process flows and prototypes that enhance customer experience.
- Collaborate with content writers researchers and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.
Qualifications:
- Bachelors degree in Design HCI or related discipline.
- 5 years in UX service design or customer experience roles.
- Proficiency in design tools such as Figma Miro or Adobe XD.
- Experience designing for complex ecosystems or multi-channel experiences.
- Strong facilitation and collaboration skills.
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design prototyping and visual storytelling. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes process flows and prototypes that enhance customer experience.
- Collaborate with content writers researchers and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.
Qualifications:
- Bachelors degree in Design HCI or related discipline.
- 5 years in UX service design or customer experience roles.
- Proficiency in design tools such as Figma Miro or Adobe XD.
- Experience designing for complex ecosystems or multi-channel experiences.
- Strong facilitation and collaboration skills.
Required Experience:
Manager
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
LEARN MORE ABOUT US Example Clients Wal-Mart Google Farmers Kemper TIAA Why Kaeppel? Our job is to equip our clients with the resources they need to exceed their performance goals. We enhance their success by equipping them with transferable skills and knowledge they can use even afte ... View more
