As a Field Services Repair Area Manager youll oversee Best Buys in-home repair business in your designated coverage area. Youll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. Youll build a strong employee culture that leads to favorable customer and business results.
What youll do
Ensure operational consistency of Best Buys repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
Set clear expectations for your team work with them on site and/or remotely and provide regular 1-on-1 coaching
Create and maintain an exceptional team culture centered around engagement and belonging
Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
Manage workload and capacity planning including schedule creation PTO approval and route management
Response to escalations and provide resolutions to preserve the customer experience
Basic qualification
2 years of experience as a supervisor or manager
2 years of sales installation logistics operations warehouse inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current valid drivers license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)
Acquire and maintain any state or local licensing as required within 90 days of hire
Preferred qualifications
Consumer electronics delivery repair or installation experience
Experience in delivery transportation distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business logistics or related fields
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Required Experience:
Manager
As a Field Services Repair Area Manager youll oversee Best Buys in-home repair business in your designated coverage area. Youll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. Youll buil...
As a Field Services Repair Area Manager youll oversee Best Buys in-home repair business in your designated coverage area. Youll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. Youll build a strong employee culture that leads to favorable customer and business results.
What youll do
Ensure operational consistency of Best Buys repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
Set clear expectations for your team work with them on site and/or remotely and provide regular 1-on-1 coaching
Create and maintain an exceptional team culture centered around engagement and belonging
Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
Manage workload and capacity planning including schedule creation PTO approval and route management
Response to escalations and provide resolutions to preserve the customer experience
Basic qualification
2 years of experience as a supervisor or manager
2 years of sales installation logistics operations warehouse inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current valid drivers license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)
Acquire and maintain any state or local licensing as required within 90 days of hire
Preferred qualifications
Consumer electronics delivery repair or installation experience
Experience in delivery transportation distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business logistics or related fields
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Required Experience:
Manager
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