Veterinary Client Service Supervisor
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Job Location:
Jacksonville, FL - USA
Hourly Salary:
$ 20 - 23
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Description
Client Service Representative Supervisor - Capital Veterinary Specialists
Jacksonville Florida
Full-Time Schedule
More than a word care is present in everything you do. At Capital Veterinary Specialists and Specialtya Thrive Pet Healthcare partner we take action to empower your best care for pets their families and yourself.
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options comprehensive benefits and abundant support youll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And we have plenty of fun along the way!
Who we are
Provide your best care with more bridges and less barriers.
Capital Veterinary Specialists is looking for a Client Service Representative Supervisor to join us as part of the Thrive Pet Healthcare community.
As a Client Service Supervisor you are the first point of contact for our clients and play a vital role in creating a welcoming professional and compassionate experience. Youll support our medical team by managing client communication ensuring accurate records and facilitating smooth patient flow while delivering outstanding customer service.
Role Responsibilities:
- Greeting clients warmly and with a smile checking patients in and ensure accurate client/patient RDVM and RDVM previous records information is collected.
- Supervise CSR staff
- Recruit and train new CSR staff
- Staff Schedule
- Performance management
- Oversee client relations acting as first contact for complaints/concerns
- Develop and implement office policies and procedures to ensure the highest level of customer service and financial oversight
- Responsible for end of day process and bank deposits
- Manage office inventory
- Assist with maintenance of office equipment
- Occasional on-call
- Flexible availability to include some swing shifts and weekends
- Answer phones promptly triage calls schedule appointments and manage requests.
- Communicate treatment plans payment policies payment options and confirm discharge instructions clearly and empathetically.
- Process invoices collect payments reconcile transactions and maintain accurate financial records.
- Maintain and update client and patient records in the practice management system.
- Support appointment flow to maximize efficiency and minimize client wait times.
- Keep reception and lobby areas clean organized and client/patient-ready.
- Provide compassionate support in difficult situations ensuring client trust and comfort.
- Collaborate with veterinarians technicians and fellow CSRs to ensure seamless care and communication.
- Assist with reminder calls follow-up communication and other outreach as needed.
Experience & Skills Requirements:
- Minimum of 2 years of veterinary client service experience required; leadership or supervisory experience strongly required
- Minimum 1 year experience with staff scheduling
- Strong organizational communication and conflict resolution skills.
- Knowledge of veterinary medical terminology patient record systems (Vetspire Cornerstone or something similar) and payment processing (CareCredit SCRATCH Pay and Pet Insurance).
- Ability to multitask in a fast-paced environment with empathy efficiency and attention to detail.
- Commitment to delivering outstanding client service while supporting hospital goals.
Youll Grow With Us
At Capital Veterinary Specialists growth isnt just for our patients - its for our people too. As a Client Service Representative (CSR) youll have the opportunity to strengthen your client service communication and administrative skills while building a career that fits your passion. Through Thrive Pet Healthcare youll gain access to:
- ThriveU a vast free library of continuing education courses to expand your knowledge.
- Career Development Workshops live virtual sessions designed to help you grow confidence and practical client service skills.
- Fundamentals Training specialized programs to build skills in scheduling client communication team support and hospital operations.
- Career Mobility with hospitals nationwide youll have the flexibility to explore new specialties hospital settings and future opportunities.
Join us and grow in a role where your dedication matterssupporting your team serving our community and creating exceptional experiences for pets and their families.
Benefits our care in action
We provide benefits spread comprehensively across your mental physical emotional and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
Paid time offincluding 8-weeks of full-pay parental leave bereavement to grieve both humans and pets and time off for new pet adoptions
Top quality medical dental and vision insurance plus health savings account and flexible spending account
Pet perksincluding free exams discounts on products and services and more at all Thrive Pet Healthcare locations
Generously subsidized backup and ongoing care support for children adults and pets
Mental health benefits including coaching and therapy sessions
401k with employer contribution and no waiting period
Continuing education and development support through our library of free CE courses and paid time off to complete
Scholarship opportunities and student loan support program
and so much more!
At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.
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Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
