Head of Key Account Management

About us

At Dyson we solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better. Were driven by progress and thrive on the challenge of relentless improvement. Our Sales professionals are brand ambassadors opportunity spotters and experience creators. They make sure every interaction with Dyson in-store or online reflects our ingenuityand delivers an unforgettable customer experience.

About the role

As our Head of Key Account Management you will:

• Shape and execute a forward-thinking strategy to deliver transformational growth across all key accounts.
• Anticipate shifts in the retail landscape shopper behaviour and competitor activity developing robust business plans to ensure sustained profitability.
• Partner with cross-functional teamsincluding commercial finance operations and group functionsto align retailer strategies with departmental goals.
• Deliver sales and profitability targets in line with budgets by analysing customer P&Ls and setting effective promotional objectives.
• Oversee all aspects of the promotional planning cycle managing budgets to align forecasts with retail activity.
• Uphold exceptional standards of Dyson brand execution both online and in-store maximising shopper engagement through effective category management.
• Lead impactful retailer presentations and conduct regular face-to-face meetings with retailer commercial teams.
• Inspire and develop a high-performing team by setting clear targets providing ongoing feedback and nurturing career growth.
• Influence key internal and external stakeholders championing collaborative ways of working and proactively addressing challenges.
• Play a crucial role in networking and collaborating across EMEA account management teams sharing best practices to drive collective success.

About you

To succeed in the role we expect you to have:

• Proven leadership experience in building and developing high-performing account management or sales teams.
• At least eight years experience in account management with involvement in senior-level negotiations.
• Strong track record in budget management and forecasting across diverse product portfolios.
• Excellent commercial awareness and financial acumen.
• Outstanding communication skills in English both written and verbal with confidence in delivering compelling presentations.
• Advanced proficiency with Microsoft Office especially Excel combined with strong analytical capabilities.
• Exceptional influencing and negotiation skills with a history of building and nurturing strong stakeholder relationships.
• Collaborative mindset with genuine drive and enthusiasm.
• Inspiring people management skills with the ability to motivate and engage your team.
• Resilience under pressure and adeptness at managing multiple priorities in a fast-paced environment.

Reward

At Dyson Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial Lifestyle and Health Benefits we provide support tailored to every stage of life and the moments that matter most.

Working policy

At Dyson our vibrant campus culture is built on in-person collaboration creativity and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment we do not offer a regular hybrid working arrangement.

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Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.