Head of Support-Partnership & PRS Department

The incumbent will drive strategic leadership and operational excellence in PRS support ensuring seamless service delivery across the region. Lead and inspire high-performing teams to elevate customer experience and optimize support processes in a dynamic environment.

Position Responsibilities:

Operational and Back-Office Support

• Oversee and manage partner onboarding processes including documentation system setup and internal coordination.

• Maintain and update partner records agreements and operational workflows.

• Ensure timely and accurate execution of fund listings pricing updates and operational changes across platforms.

Due Diligence and Compliance Coordination

• Lead the preparation and submission of due diligence materials for existing and prospective partners.

• Collaborate with legal compliance and product teams to ensure regulatory and operational requirements are met.

• Track and manage partner audits reviews and information requests.

Campaign and Initiative Execution

• Support the planning and rollout of marketing and sales campaigns in collaboration with distribution partners.

• Coordinate internal resources to ensure timely delivery of campaign assets training materials and performance tracking.

• Monitor campaign effectiveness and provide post-campaign analysis and reporting.

Process Improvement and Stakeholder Engagement

• Identify and implement process enhancements to improve efficiency and partner experience.

• Serve as a key liaison between internal teams (sales marketing product operations) and external partners.

• Provide regular updates and insights to senior management on partnership support activities and outcomes.

Required Qualifications:

• Bachelors degree in finance business administration or related field.

• 10 years of experience in asset management financial services or partnership operations.

• Strong understanding of mutual fund operations distribution channels and regulatory frameworks.

• Proven experience in managing due diligence processes and operational workflows.

• Excellent organizational communication and stakeholder management skills.

• Proficiency in Microsoft Office Suite and CRM systems; experience with workflow tools is a plus.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .