Associate, Medical Intelligence

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

The opportunity:

The Medical Intelligence Associate is responsible for collaborating with the Medical Intelligence Analyst in a team-based workflow to identify and profile healthcare providers based on specific clinical criteria and creating a personalized report to guide a client in their decision-making for provider selection. As a Medical Intelligence Associate your role is to conduct provider office interviews to obtain availability insurance and scheduling information conduct thorough background verification for each viable provider and summarize your findings for the Medical Intelligence Analyst. The Medical Intelligence Associate will also complete special projects as assigned to support the operations of the Medical Intelligence team.

How you will contribute:

This job description does not cover or contain a comprehensive list of activities duties or responsibilities that are required for this job. Duties responsibilities and activities may change at any time with or without notice.

Collaborate with the Medical Intelligence and Advisory teams to creatively and strategically solve client requests
Perform interviews with healthcare provider offices to confirm expertise appointment availability scheduling instructions insurance acceptance and more.
Conduct thorough background verification for each viable provider
Summarize obtained information in a form for the Medical Intelligence Analyst
Assist Team Leads with special research or administrative projects

What you will bring with you:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma required Associates Degree recommended
Experience in the medical or behavioral health field
Experience working in a remote environment
Excellent verbal and written communication skills
Excellent organizational and prioritization skills with an interest in improving efficiency
Strong PC skills: MS Office and Internet research experience required
Demonstrated ability to work well in a deadline driven environment
Ability to think quickly and respond to urgent requests and changing circumstances
Ability to work within a team environment and communicate effectively with team members
Ability to adapt to workflow changes and business growth in fast-paced environment
Professional telephone etiquette and skills required
Physical Requirements: While performing the duties of this job the individual must be able to walk occasionally. The individual may occasionally be required to bend or stoop. The individual may occasionally be required to lift objects up to 10 pounds.

Salary Range: $39300 - $53100

At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.