Overview:
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Sales Support:
Demonstrate leadership by playing an active role on the selling floor
Support the sales process as needed
Assist in facilitating solutions to customer issues
Model the standards for customer service
Uphold company and store standards policies and procedures
Visual Merchandising:
Ensure store visual merchandising standards are met and maintained
Support the Visual Team in planning and performing any necessary changes in visual environment
Review sales frequently and take action on visual merchandising to improve sales
Staff Training and Development:
Provide guidance to sales and support teams deliver constructive feedback and learning opportunities
Support the Store Manager with the recruitment training development and succession of team members
Develop train and continuously motivate associates towards achieving and exceeding sales objectives
Operations:
Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
Perform any special projects or tasks as directed by the Store Manager
QUALIFICATIONS:
5 years retail experience
Previous experience managing others within a customer service environment required
Proven record of motivating developing and coaching team members
Strong analytical skills - ability to analyze retail KPIs and on-floor behaviors
Demonstrated verbal and written communication skills
Passionate about the customer experience
Ability to connect to the customer through excellent service strong visual presentation and business acumen
Delivers Excellence - demonstrates passion and empathy anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity diversity and collaboration is open to disruptive ideas
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings weekends and holidays
SALARY & BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $x- $x(hourly). The rate of pay offered will be dependent upon candidates relevant skills and addition we offer our employees a comprehensive benefits package including paid holidays vacation time sick and personal time medical dental and vision insurance and 401k matching. We also offer discounts on travel entertainment and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year as well as access to discounts on other LVMH brands.
ABOUT MARC
Marc Jacobs is a leading force in fashion known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc staying rebellious unpredictable and original. Our work is built upon core brand pillars: unexpected utilitarian urban unisex and unique. New York City in design and spirit our teams thrive on relentless authenticity a commitment to standing out and inclusivity for all.
Founded on the vision of celebrating uniqueness and being Perfect as You Are Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought background and experience recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.
Required Experience:
Manager