Senior Technical Account Manager, Enterprise Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Do you love to work with customers and help them solve challenges using technology Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)
AWS Enterprise Support team is seeking for a Senior Customer Advisors or Senior Technical Account Managers (Senior TAM) to join our Enterprise Support team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
In this role you will:
- Partner with some of the most exciting businesses in Singapore. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
- Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills
- Own your customers end-to-end support experience working with product teams and local leadership to unblock challenges
- Become an expert on AWS and deepen your skills in cloud computing
- Work autonomously and passionately to create positive customer outcomes
Key job responsibilities
Act as a single point of contact to AWS customers who have purchased Enterprise support
Make recommendations on how AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in weekly and monthly customer meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of design/implementation/operations/consulting with distributed applications experience
- 10 years of technical engineering experience
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Do you love to work with customers and help them solve challenges using technology Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)
AWS Enterprise Support team is seeking for a Senior Customer Advisors or Senior Technical Account Managers (Senior TAM) to join our Enterprise Support team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
In this role you will:
- Partner with some of the most exciting businesses in Singapore. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
- Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills
- Own your customers end-to-end support experience working with product teams and local leadership to unblock challenges
- Become an expert on AWS and deepen your skills in cloud computing
- Work autonomously and passionately to create positive customer outcomes
Key job responsibilities
Act as a single point of contact to AWS customers who have purchased Enterprise support
Make recommendations on how AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in weekly and monthly customer meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of design/implementation/operations/consulting with distributed applications experience
- 10 years of technical engineering experience
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
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