Description| Deliver high-quality operational and employee support services by maintaining accurate employee records assisting with HR help desk inquiries and coordinating claims reporting and administrative processes that ensure compliance consistency and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy timeliness and confidentiality. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
Employee Records Management - Enter update and validate employee data in HCM (e.g. Oracle/EBS/ADP/ORC) using approved checklists (new hire job change comp change termination).
- File and index supporting documents (offer letters change forms WC notices) per naming conventions; update electronic personnel files.
- Run routine audits (missing I-9 docs SSN mismatches address or tax form gaps); queue fixes and document corrections.
- Apply data privacy and retention standards; restrict access to sensitive files; purge per schedule.
| Reports Metrics & Dashboards - Refresh recurring dashboards from approved sources; spot-check totals.
- Post dashboards to the designated channel/folder; version and date-stamp outputs.
- Log issues with feeds/queries and notify owner (IT/HRIS/Analyst).
Knowledge Management & Documentation - Keep SOPs FAQs and forms current in the knowledge library; archive superseded versions.
- Ensure all templates use approved headers doc codes and effective dates.
- Index documents with tags (process system audience) for easy retrieval.
| Cross-Functional Coordination - Follow routing rules: when to involve HRBP Benefits Payroll Compliance or Admin Ops.
- Schedule case touchpoints; capture decisions and attach to case files.
- Keep stakeholders informed of dependencies (e.g. claim docs needed before payroll action).
- Analyze administrative workflows to identify inefficiencies and proactively recommend process improvements to enhance productivity and effectiveness.
- Partner with Corporate Development HR Legal CTO Compliance and External Affairs teams to strengthen handoffs and standardize workflows.
| Administrative & Organizational Support - Coordinate executive and departmental schedules including calendar management meeting planning and logistical support to ensure seamless operations.
- Provide P-card transaction coding and reconciliation support contributing to accurate financial tracking and reporting.
- Maintain and optimize digital and physical filing systemsfor Admin Ops ensuring accessibility organization and compliance with internal standards.
- Assist in planning coordination and execution of internal and external events meetings and stakeholder engagements.
- Manage event logistics including scheduling communications materials preparation and post-event follow-up.
| HR Help Desk - Triage tickets (policy pay benefits leave systems access); authenticate the requester; apply knowledge-based articles.
- Resolve standard inquiries (password resets how-to navigation basic policy references) or route per matrix (HRBP Benefits Payroll IT).
- Document the issue steps taken and resolution; close with confirmation.
| Claims Administration - Intake and date-stamp incident reports; verify completeness; request missing details.
- Log claims in register (incident date type location parties status); upload forms and adjuster correspondence.
- Submit standard notifications to carriers; track claim numbers and scheduled follow-ups.
- Maintain OSHA/incident logs and calendar reminders for required reporting windows.
- Coordinate light-duty paperwork and route medical release notes to HRBP/manager.
| Audit Support Data Requests & HR Reporting - Pull routine reports (headcount turnover job changes pay changes) using saved queries; validate counts against prior runs.
- Pull initial reports together responsive to compliance legal and/or regulatory reporting requirements for subject matter expert review and finalization (e.g. EEO reporting)
- Package audit samples (personnel files proof of approvals) ensure redactions as instructed.
- Log every data request; obtain approvals before release.
- Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.
- Ability to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations policies and procedures.
- Demonstrated ability to maintain confidentiality with sensitive employee information.
- Problem-solving organization and time management skills.
- Attention to detail with a high degree of accuracy.
- Ability to prioritize routine tasks and meet deadlines.
- Basic understanding of databases such as Oracle HCM Sirion CLM LMS and other Admin support systems.
|
|
| COMPETENCIES: |
ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.
oAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations policies and procedures.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
oDemonstrated ability to maintain confidentiality with sensitive employee information.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
RESULTS - Uses a combination of job knowledge initiative innovation adaptability and problem solving.
oProblem-solving organization and time management skills.
oAttention to detail with a high degree of accuracy.
oAbility to prioritize routine tasks and meet deadlines.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
oBasic understanding of databases such as Oracle HCM Sirion CLM LMS and other Admin support systems.
|
Additional Job Requirements: Provide accurate and timely administrative support for employee inquiries records management and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity. - Serve as the first point of contact for HR Help Desk inquiries; route or escalate cases as appropriate.
- Support scheduling logistics and documentation for internal meetings and events.
- Maintain filing systems process documentation and reference materials to support team efficiency.
- Track service requests and assist in identifying recurring issues.
Success Measures & KPIs - Accuracy and timeliness of employee record updates.
- Average response and resolution times for HR inquiries.
- Timeliness and accuracy of claim documentation.
- Positive employee feedback and satisfaction scores for HR support services.
Decision Rights - Owns: Routine data entry employee file maintenance help desk ticket handling within defined procedures.
- Shapes: Service quality through timely and accurate task execution.
- Vetoes: Actions that compromise confidentiality compliance or record accuracy.
Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent.
- Minimum of three (3) years of administrative clerical or customer service experience supporting business operations HR legal or compliance functions. *
Preferred: - Associate degree.
- Experience in telecom utilities or regulated industry environment.
- Familiarity with workers compensation or insurance claims administration.
- Basic understanding of HR compliance practices and multi-state regulations.
- Familiarity with Oracle HCM ADP or claims management systems.
- Other relevant telecom industry or job specific certifications.
|
DRIVING REQUIREMENTS: - This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.
|
| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Position is fast-paced and subject to rapidly changing priorities multiple deadlines and some stressful customer interactions.
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficiently to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
|
| The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after-hour contact numbers to include your home and cell phone numbers if you have those services. |
| Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer. |
| EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law. |
| DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. |
| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
Required Experience:
IC
DescriptionDeliver high-quality operational and employee support services by maintaining accurate employee records assisting with HR help desk inquiries and coordinating claims reporting and administrative processes that ensure compliance consistency and service excellence. This role supports HR and...
Description| Deliver high-quality operational and employee support services by maintaining accurate employee records assisting with HR help desk inquiries and coordinating claims reporting and administrative processes that ensure compliance consistency and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy timeliness and confidentiality. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
Employee Records Management - Enter update and validate employee data in HCM (e.g. Oracle/EBS/ADP/ORC) using approved checklists (new hire job change comp change termination).
- File and index supporting documents (offer letters change forms WC notices) per naming conventions; update electronic personnel files.
- Run routine audits (missing I-9 docs SSN mismatches address or tax form gaps); queue fixes and document corrections.
- Apply data privacy and retention standards; restrict access to sensitive files; purge per schedule.
| Reports Metrics & Dashboards - Refresh recurring dashboards from approved sources; spot-check totals.
- Post dashboards to the designated channel/folder; version and date-stamp outputs.
- Log issues with feeds/queries and notify owner (IT/HRIS/Analyst).
Knowledge Management & Documentation - Keep SOPs FAQs and forms current in the knowledge library; archive superseded versions.
- Ensure all templates use approved headers doc codes and effective dates.
- Index documents with tags (process system audience) for easy retrieval.
| Cross-Functional Coordination - Follow routing rules: when to involve HRBP Benefits Payroll Compliance or Admin Ops.
- Schedule case touchpoints; capture decisions and attach to case files.
- Keep stakeholders informed of dependencies (e.g. claim docs needed before payroll action).
- Analyze administrative workflows to identify inefficiencies and proactively recommend process improvements to enhance productivity and effectiveness.
- Partner with Corporate Development HR Legal CTO Compliance and External Affairs teams to strengthen handoffs and standardize workflows.
| Administrative & Organizational Support - Coordinate executive and departmental schedules including calendar management meeting planning and logistical support to ensure seamless operations.
- Provide P-card transaction coding and reconciliation support contributing to accurate financial tracking and reporting.
- Maintain and optimize digital and physical filing systemsfor Admin Ops ensuring accessibility organization and compliance with internal standards.
- Assist in planning coordination and execution of internal and external events meetings and stakeholder engagements.
- Manage event logistics including scheduling communications materials preparation and post-event follow-up.
| HR Help Desk - Triage tickets (policy pay benefits leave systems access); authenticate the requester; apply knowledge-based articles.
- Resolve standard inquiries (password resets how-to navigation basic policy references) or route per matrix (HRBP Benefits Payroll IT).
- Document the issue steps taken and resolution; close with confirmation.
| Claims Administration - Intake and date-stamp incident reports; verify completeness; request missing details.
- Log claims in register (incident date type location parties status); upload forms and adjuster correspondence.
- Submit standard notifications to carriers; track claim numbers and scheduled follow-ups.
- Maintain OSHA/incident logs and calendar reminders for required reporting windows.
- Coordinate light-duty paperwork and route medical release notes to HRBP/manager.
| Audit Support Data Requests & HR Reporting - Pull routine reports (headcount turnover job changes pay changes) using saved queries; validate counts against prior runs.
- Pull initial reports together responsive to compliance legal and/or regulatory reporting requirements for subject matter expert review and finalization (e.g. EEO reporting)
- Package audit samples (personnel files proof of approvals) ensure redactions as instructed.
- Log every data request; obtain approvals before release.
- Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.
- Ability to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations policies and procedures.
- Demonstrated ability to maintain confidentiality with sensitive employee information.
- Problem-solving organization and time management skills.
- Attention to detail with a high degree of accuracy.
- Ability to prioritize routine tasks and meet deadlines.
- Basic understanding of databases such as Oracle HCM Sirion CLM LMS and other Admin support systems.
|
|
| COMPETENCIES: |
ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.
oAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations policies and procedures.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
oDemonstrated ability to maintain confidentiality with sensitive employee information.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
RESULTS - Uses a combination of job knowledge initiative innovation adaptability and problem solving.
oProblem-solving organization and time management skills.
oAttention to detail with a high degree of accuracy.
oAbility to prioritize routine tasks and meet deadlines.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
oBasic understanding of databases such as Oracle HCM Sirion CLM LMS and other Admin support systems.
|
Additional Job Requirements: Provide accurate and timely administrative support for employee inquiries records management and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity. - Serve as the first point of contact for HR Help Desk inquiries; route or escalate cases as appropriate.
- Support scheduling logistics and documentation for internal meetings and events.
- Maintain filing systems process documentation and reference materials to support team efficiency.
- Track service requests and assist in identifying recurring issues.
Success Measures & KPIs - Accuracy and timeliness of employee record updates.
- Average response and resolution times for HR inquiries.
- Timeliness and accuracy of claim documentation.
- Positive employee feedback and satisfaction scores for HR support services.
Decision Rights - Owns: Routine data entry employee file maintenance help desk ticket handling within defined procedures.
- Shapes: Service quality through timely and accurate task execution.
- Vetoes: Actions that compromise confidentiality compliance or record accuracy.
Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent.
- Minimum of three (3) years of administrative clerical or customer service experience supporting business operations HR legal or compliance functions. *
Preferred: - Associate degree.
- Experience in telecom utilities or regulated industry environment.
- Familiarity with workers compensation or insurance claims administration.
- Basic understanding of HR compliance practices and multi-state regulations.
- Familiarity with Oracle HCM ADP or claims management systems.
- Other relevant telecom industry or job specific certifications.
|
DRIVING REQUIREMENTS: - This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.
|
| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Position is fast-paced and subject to rapidly changing priorities multiple deadlines and some stressful customer interactions.
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficiently to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
|
| The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after-hour contact numbers to include your home and cell phone numbers if you have those services. |
| Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer. |
| EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law. |
| DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. |
| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
Required Experience:
IC
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
