Service Loaner Coordinator Mercedes-Benz of Austin
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Loaner Counter possesses excellent guest service and communication skills a positive attitude and a professional appearance and demeanor. Our team members are service-oriented guest-centered and focused on safety.
Essential Job Functions include but are not limited to:
- Meet proper grooming standards; proper uniform attire and hair must be kept clean and groomed in a businesslike style to promote a favorable impression and a businesslike appearance at all times.
- Knowledge of the city streets and how to use GPS
- Knowledge of hands free devices
- Offer friendly and knowledgeable assistance
- Greet each guest and provide help with getting in and out of loaner vehicles
- Ensure guest loyalty by providing excellent guest service and responding immediately to guest concerns
- Practice safe driving skills
- Report all incidents immediately to supervisor
- Adherence to corporate policies and procedures
- Able to cope with the physical demands of the job
- Team player
- Ability to multitask and manage time
- Able to work without supervision
- Hands on position working face to face with guest and other teammates
Qualifications:
- Pass a drug test
- Can not have any DWI charges
- Must pass a criminal background check
- Provide a 3 year driving record
- High school diploma or equivalent
- Guest service experience is a plus
- Demonstrate a professional appearance and demeanor
- Must have held a valid drivers license for at least 1 year
- Must be at least 18 years of age to be considered
Duties Include but not limited to:
- Open and close desk
- Verify keys and loaners are accountable throughout the day
- Stage loaners for guest or for next shift
- Assist guest with getting into loaners
- Close loaner agreements
- Fuel and/or charge loaners
- Assist with washing loaners when needed
- Perform final drives on new or preowned vehicles
- Verify car is safe no outstanding issues and is ready to be sold
- Perform road test
- Verify guests cars repair is complete
- Assist advisors
- Taking payments from guest
- Handling cash
- Verify checks
- Assist with paperwork
- Move vehicles
- Add fuel to vehicles
- Taking payments from guest
- Misc.
- Scanning documents to the accounting department
- Assist guest with questions when they come into the service department
- Assist other departments with request
Hours:
- Flexible hours -shifts available Monday through Friday 6:45-6:30 and Saturday 7:30-6:30
- Part-time and full-time opportunities
Compensation:
- Starting at$20per hour
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional -Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses($.25 for Express Tech Hr $.50 for Main Line Tech Hr $1 for Master Tech Hr)
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
Bi-Weekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
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