Facilities Call Center Associate
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Schedule:
Week One- Monday Tuesday Thursday Saturday
Week Two- Sunday Tuesday Wednesday
Serves as the primary point of contact for the receipt triage distribution and management of some of up to all incoming requests for Parking and Transportation Plant Operations Environmental Services Clinical Engineering temperature monitoring and utility disruption critical incident management. These requests are by phone web request or directly utilizing work management software programs. Under the guidance of a Supervisor participates in the overall building management program to provide high quality cost effective service with a high emphasis on customer satisfaction.
Essential Functions
Communicates and collaborates with the Supervisor customer and other trades and sub-contractors to ensure quality timely cost effective maintenance with continuity and coordination of services.
Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
Monitors numerous internal emergency systems including but not limited to: fire alarms code alerts medical gas building automation electrical tube maintenance management and elevator status. Answers emergency calls remaining composed in high stress situations in order to obtain complete and accurate information and triages and disseminates calls in a timely and appropriate manner.
Manages calls for service-related facility repairs and issues and assigns work orders.
Ensures that individual departmental productivity metrics are met
May assist customers with directions badging escorts and other calls for assistance. Ensures patients family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
Parking & Transportation only: Maintains a working knowledge of and be able to troubleshoot all of the parking equipment including the automatic pay lanes tickets dispensers and gate box controls.
Qualifications
Required
High School Diploma or equivalent
6 months of relevant experience
Preferred
Telecommunications experience
Experience working in a hospital or dispatch setting in an
environment of comparable size and complexity
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St - Grand RapidsDepartment Name
Facility Operations - 1 HelpEmployment Type
Part timeShift
Night (United States of America)Weekly Scheduled Hours
28Hours of Work
10:30 p.m. to 7 a.m.Days Worked
Monday to FridayWeekend Frequency
Every other weekendCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Key Skills
- Employee Evaluation
- Facilities Maintenance
- Maximo
- Facilities Management
- HVAC
- Mechanical Knowledge
- CMMS
- Maintenance Management
- OSHA
- Maintenance
- Cordova
- Supervising Experience
About Company
Corewell Health is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status
