Operations Coordinator
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Job Location:
Yearly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and enthusiastic individual to join Bowls Australia (BA) as Operations Coordinator based at our Head Office at Darebin International Sports Centre in Melbourne. This position will contribute to the continuous improvement of the Bowls Australia office environment and administrative operations by providing operational and administrative assistance across the business and providing customer service to external stakeholders.
The role will be the first point of contact for enquiries providing high quality customer service as well as Executive Team and Board support. The successful candidate will be responsible for coordinating logistics and travel as well as supporting the organisation of staff conferences and events. This is a great opportunity for someone who has exceptional organisation and time management skills strong attention to detail and enjoys working with people.
Responsibilities
Responsibilities will include but are not limited to the following:
BA Executive/Board support
- Provide administrative support to the BA senior leadership team including coordinating weekly senior leadership team meetings.
- Coordinating travel and logistics for BA senior leadership team Board and other stakeholders including State & Territory Association CEOs and Presidents.
Business Process Improvement
- Work across the BA business to support a culture of continuous improvement in business processes.
- Provide support in the administration of BAs Enterprise-Wide Risk Management Framework.
Office operations/administration improvement
- Assessing and make recommendations to the General Manager Business Operations on initiatives to make the BA office more efficient.
- Acting as BAs liaison with landlord Darebin City Council (DCC) and actively contribute to Darebin International Sport Centre Operations Committee meetings.
- Ensuring WHS compliance for the organisation with respect to activities in the BA tenancy at the Darebin International Sports Centre.
Team coordination
- Coordinate organisation wide activities across a decentralised team of 40 staff including an annual staff conference online staff meetings and staff functions
- Support the onboarding of new staff.
- Serve on the organisations Culture Club focused on staff engagement and wellbeing.
Reception and Customer Service
- Meeting and greeting visitors in a low foot traffic office environment.
- Answering incoming calls.
- Responding to public email queries.
- Collect mail on a weekly basis from post office.
People management
- With the support of the General Manager Business Operations manage the day-to-day work of the casual Administration Assistant (1-day-per-week) and act as the liaison for the Honorary Historian.
Knowledge skills and behaviours required
- Exceptional organisation and time management skills.
- Strong attention to detail.
- An enthusiastic proactive and pragmatic mindset.
- Exceptional customer service skills.
- Ability to listen and source information to address customer enquiries.
- Ability to work effectively with limited supervision across multiple tasks.
- Digitally literate with experience across Microsoft365 suite.
- A valid drivers license.
- Alignment with BAs organisational values of CARE (CourageAccountabilityRespect andExcellence)
- Exhibited by day-to-day TRIPLES behaviours of:
- Taking responsibility
- Raising the bar; high standards and outcomes
- Innovation Integrity Inclusion
- Purposeful collaboration
- Listening and learning; to know our stuff
- Enjoying our work
- Speaking up speaking straight
Major interactions
- External customers
- Chief Executive Officer
- General Manager Business Operations
- General Manager Workforce Development
- Education and Training Manager
- All BA staff
- STAs
- BA Board
Unique Criteria
- May be asked to travel to events to undertake administration or customer service activities.
How to Apply:
To apply please submit your resume and a cover letter outlining your relevant experience and how you would contribute to the continuous improvement of the Bowls Australia office environment and administrative operations by 5pm AEDT onFriday 21st November 2025.Please note that remote interviews will be held on Friday 28th November 2025.
Bowls Australia (BA) is committed to protecting children and young people from harm. BA requires all applicants who are to work with children and young people to undergo an extensive screening process prior to appointment a process that may include but is not limited to comprehensive reference checks an identity check a working with children or equivalent check and/or a national criminal history record check.
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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