Systems & IT Specialist

About Orange Sky

At Orange Sky were on a mission to positively connect communities through free laundry showers and genuine conversation. Behind the scenes our technology keeps that mission moving and we need someone who can help us run smarter safer and with fewer tech headaches.

If youre someone who lights up when systems run smoothly takes pride in solving problems fast and thrives on helping others feel confident with technology we want to hear from you.

The Role

This newly created role is your chance to step into a pivotal systems-focused position at one of Australias most innovative charities.

Reporting to the Data Insights & Finance Manager youll be responsible for improving how our organisation uses technology from streamlining tools and managing system access to resolving Level 1 IT issues and supporting system integrations.

Youll be the calm friendly face that keeps things moving when problems arise. But even more importantly youll help us prevent problems from happening in the first place.

This isnt just help desk support its your opportunity to lead improvements lift digital confidence and embed smarter processes across the organisation.

In a nutshell you will:

• Identify and implement workflow and systems improvements (we love a better way!)
• Build out and maintain documentation: SOPs access maps system diagrams
• Support integrations between core systems (Salesforce Meta Airtable Rosterfy etc.)
• Contribute to long-term IT planning system upgrades and digital uplift
• Promote cybersecurity awareness and help ensure strong digital hygiene
• Manage user onboarding device setup access requests and license renewals
• Be the first point of contact for IT support and troubleshooting across the org
• Oversee user access security settings and platform permissions in Microsoft 365 and Google Workspace
• Coordinate with our external IT partner (Rivernet) and vendors to escalate and resolve issues

Wed love to hear from you if you:

• Thrive on problem-solving prioritising effectively and getting things done
• Know your way around both Microsoft 365 and Google Workspace
• Are organised and detail-oriented especially when it comes to tech and access
• Communicate clearly and can explain technical things without the jargon
• Have experience in a Level 1 support systems coordination or platform admin role
• Are energised by helping others and making tools simpler smoother and more secure
  
• Have strong documentation habits and a process improvement mindset
• Understand (or are learning) data privacy cyber safety and governance principles
• Are excited by the chance to work across IT data and system improvement projects
• Want to join a mission-driven team where your work directly supports impact

Benefits

At Orange Sky we want every person to be Better for Being Orange. That is every one of our volunteers friends and supporters all while working together towards delivering our mission of Positively Connecting Communities. You not only get to work with an outstanding bunch of high-performing people but youre supported to continue your own personal growth and development in an inclusive and flexible environment with benefits including:

• Attractive and fair remuneration package based on industry benchmarking;
• Attractive salary packaging options - up to $15900 tax free per year;
• Flexible approach to work;
• Development through the Orange Sky My Career Pathway
• Professional development fund (both formal and informal learning opportunities);
• Recognition program that includes a paid-out reward scheme and gifted leave;
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program;
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen

You can read more in the position description here. Click the apply button to complete your application or reach out to Emma Duce on 07 3067-5800 or if you have any questions.

Required Experience:

Junior IC