Field Service Employee Imaging Systems (Field Halifax, NS)

Job Title

Job Description

Allow your passion for improving lives to shine in this role where youll be responsible for customer relationship management through the effective use of technical knowledge to install troubleshoot service and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements setting clear expectations and meeting commitments and arrival times to address and resolve customer needs. Understand the customers business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities learns new tools).
• Perform all administrative duties within established Philips Provincial and Federal regulatory requirements and timeframes including timesheets service work orders expense reports Field Change Orders (FCO) preventative maintenance (PM) installation documents site and service documentation and other related paperwork. Adhere to established training quality and safety requirements.
• Utilize tools support resources and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs FCOs installation and all related tasks (diagnose and resolve electronic network and mechanical problems).
• Approximately 70% travel across the specified geography (Nova Scotia New Brunswick Newfoundland Prince Edward Island) is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

Youre the right fit if:

• Youve acquired 1 years of experience in a diagnostic imaging (field or hospital-based) service environment or 3 years of experience in other electromechanical industries. This is a multimodality (general x-ray Image Guided Therapy MRI CT and ultrasound) position.
• Your skills include the ability to understand and apply electronic mechanical and networking theory to install diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• You have a college diploma in electronics or equivalent combination of education and above listed experience; Biomedical Engineering Technology diploma highly preferred.
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime weekends and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $41000 to $72000 plus overtime eligibility.

This role also includes field service and lead generationincentive bonus plans on-call pay company fleet/car training and advancement actual base pay offered may varydepending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive plan field service incentive bonus sales commission or long-term incentives maybe are eligible to participate in our comprehensive Philips Total Rewards benefits program which includesa generous PTODC Pension Flex Dollars (for HSA/PSA/RRSP) stock purchase plan education reimbursement and much about our Canada benefitscan be foundhere.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions aredependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Halifax NS.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.