Service Desk Analyst

Service Desk Analyst Corporate IT Toronto Canada Hybrid (3 days in-office)

RLDatix(RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

JoiningTeamRLDmeans being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Weresearching for aToronto-based Service Desk Analystto join ourCorporate ITteam so that we can deliver first-class technical support to our employees andmaintainsmooth IT operations across the organization. The Service Desk Analyst will provide hands-on technical support and manage IT processes to ensure our teams have the tools they need to succeed. Youll also have plenty of progression opportunities - were really keen to speak to people with a growth mindset who want to advance in seniority and into areas such as cybersecurity/3rd line support

HowYoullSpend Your Time

• Provide1st and 2nd line support forRLDatixemployees across global locations to resolve technical issues quickly and effectively.

• Troubleshoothardware and software problems on Windows devices (and occasionally Mac) to minimize downtime.

• AdministerMicrosoft 365 Active Directory Azure AD Intune and Teams tomaintainsecure and efficient user access.

• Managenew starter and leaver processes including asset provisioning shipping and system updates.

• Documentprocedures andmaintainaccuraterecords in the ticketing system to ensure compliance with service standards.

What Kind of ThingsWereMost Interested in You Having

• Demonstrable experiencein IT support or similar service desk roles.

• Proven success in troubleshooting Windows environments and managing Microsoft 365 tools.

• Hands-on experience with Active Directory Azure AD Intune and Teams administration (beyond read-only access).

• Ability to commute to our Toronto office3 days per week.

• Strong organizational skills and ability to work independently in a fast-paced environment.

• A proactive mindset and genuine interest in learning and expanding technical skills.

By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.

RLDatixis an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.

As part ofRLDatixscommitment to the inclusion of all qualified individuals we ensure that persons with disabilities areprovidedreasonable accommodation in the job application and interview process. If reasonable accommodation is needed toparticipatein either step pleasedonthesitate to send a note to.

Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certificationsobtained. Market and organizational factors are also taken intoconsideration.