Account Manager – Senior Level

Account Manager Senior Level

Location: Century City Cape Town
Employment Type: Full-Time Onsite
Salary: Market-related

Benefits and Perks

• Loyalty-based retirement and medical aid contributions

• Overtime and profit share for top performers

• Socials and Friday lunches

• Annual UK trips for exceptional performers

About Our Client

Our client is a trusted IT solutions provider dedicated to empowering businesses by expertly handling complex technology challenges. They serve as a shield for their clients protecting them from the risks of smart technology while bridging the gap between technical complexity and practical business needs.

Their mission is to deliver innovative world-class IT solutions that enable clients to focus on what truly matters. Their culture is built on honesty integrity professionalism and an unwavering commitment to excellence.

About the Role

The Account Manager acts as the single point of contact between our client and their customers ensuring strong relationships trust and satisfaction at all times. This position plays a critical role in maintaining strategic partnerships overseeing account performance and ensuring that client needs are met efficiently and effectively.

Top Outcomes for the Role

• Drive strategic growth and long-term client success by managing high-value accounts.

• Deepen relationships with key stakeholders and identify new business opportunities.

• Align internal resources to deliver exceptional client value retention and satisfaction.

Key Responsibilities

• Lead strategic client accounts ensuring strong partnerships and long-term satisfaction.

• Build and nurture high-level relationships with key decision-makers.

• Develop client-specific strategies to maximise account growth and profitability.

• Take ownership of overall client revenue and performance within assigned portfolios.

• Mentor junior account managers and internal sales staff to support professional growth.

• Negotiate large-scale customised solutions for enterprise clients.

• Collaborate with product and technical teams to design tailored solutions that meet client objectives.

• Provide data-driven insights and recommendations that enhance client outcomes.

Knowledge and Skills Requirements

• Advanced experience with CRM systems and tools including customisation for strategic accounts.

• Proficiency in using AI-driven solutions to optimise client performance and communication.

• Strong understanding of project management systems for complex multi-faceted accounts.

• Ability to design and implement tailored client solutions that maximise value.

• Skilled in developing long-term product and service strategies aligned with client goals.

• Excellent negotiation and relationship management skills.

• Strong communication and presentation abilities (oral and written).

Experience Requirements

• Minimum of 10 years solid sales experience with a proven track record in revenue growth and account management.

• At least 5 years experience in IT infrastructure including virtualisation networking and security.

• Experience leading large multi-client projects from inception to completion.

• Proven ability to manage complex multi-stakeholder engagements involving senior executives.

• Strong track record of developing project roadmaps and achieving client retention goals.

Core Competencies

• Strategic thinking and sound judgment

• Customer focus and relationship management

• Leadership and mentoring

• Initiative and resourcefulness

• Integrity and professionalism

• Communication and persuasion skills

• Drive energy and ambition

Culture and Values

• Passionate about IT and client success

• Operates with honesty transparency and determination

• Supportive respectful and collaborative team environment

• Values proactivity diligence and continuous improvement

• Zero tolerance for negativity gossip or office politics

• Empowering individuals to take ownership and responsibility