IT Desktop Support Technician

Midrand - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client is based in Midrand. They are currently seeking the services of a IT Desktop support Technician.

Role overview
The Desktop Support Engineer is responsible for providing technical support and maintenance of end-user computing environments ensuring reliable and efficient operation of all workstations peripherals and user applications. The role requires a hands-on professional with strong troubleshooting skills excellent customer service and a solid understanding of Windows and networked office environments.

Key Responsibilities
End-User Support

Provide support for all desktop laptop and peripheral problems
Diagnose and resolve hardware and software incident efficiently and effectively
Install configure and maintain end-user systems printers and associated software
Assist with onboarding/offboarding processes including device preparation and data management

System and Applications

Support Office 365 suite (Outlook Teams SharePoint OneDrive etc.)
Support network printing infrastructure
Troubleshoot issues with productivity software and business applications

Network Infrastructure

Perform basic network troubleshooting (TCP/IP DNS DHCP VLANs etc)
Work with Cisco switches for endpoint connectivity (Port configuration VLAN assignment link troubleshooting etc.)
Collaborate with network and infrastructure teams to resolve connectivity and performance issues

Communication and Collaboration Systems

Support and maintain video conferencing equipment
Provide support for VoIP phones and assist with user configuration or network setup

Documentation and Process

Maintain accurate documentation of incidents asset inventory and technical procedures
Contribute to the continuous improvement of IT processes support guides and knowledge base
Escalate unresolved issues to Back Office engineers or vendors as required and drive call resolution.

Qualifications and Experience
Essential

Minimum of 3 years experience in a desktop or IT support role
Strong working knowledge of Windows 10/11 administration and troubleshooting
Experience supporting Office 365
Familiarity of Active Directory and Group Policies
Experience with network printing environments particularly Papercut
Solid understanding of Cisco networking and endpoint connectivity
Experience with video conferencing and VoIP technologies
Excellent communication and customer service skills
CompTIA A Network Security and Microsoft Certified: Modern Desktop Administrator Associate
Experience with IT ticketing systems (HALO)

Desirable

Understanding of endpoint security encryption and data protection principles

Key Competencies

Strong problem solving and analytical skills
Customer focused and proactive approach to service delivery
Ability to prioritise and manage multiple tasks
Good interpersonal skills
Detail-orientated and disciplined

If you do not hear from us within 30 days kindly consider your application as unsuccessful. Twiga Consulting may keep your details for future opportunities.

Required Experience:

Our client is based in Midrand. They are currently seeking the services of a IT Desktop support Technician.Role overviewThe Desktop Support Engineer is responsible for providing technical support and maintenance of end-user computing environments ensuring reliable and efficient operation of all work...