Reservations Manager
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Job Location:
Stellenbosch - South Africa
Monthly Salary:
ZAR 40000 - 50000
Experience Required:
3years
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Oversee all aspects of the reservations process ensuring a seamless guest experience from inquiry to confirmation;
- Manage and lead the reservations team providing coaching training and motivation;
- Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
- Ensure accurate data management reporting and system maintenance on Protel Air;
- Maintain high standards of guest service ensuring personalized communication and attention to detail;
- Handle VIP bookings special requests and problem solving with professionalism;
- Managing all incoming emails phone calls and messages as required and ensure all guests receive the best service possible;
- Work closely with other Heads of Departments;
- Attend meetings write reports and provide feedback as required.
Requirements
- Grade 12 and relevant tertiary qualification;
- 3 years Reservations Manager experience;
- Experience in luxury/5* environment preferable;
- Strong leadership communication and people management skills;
- Knowledge of revenue management principles and systems;
- Proficiency in hotel booking systems (e.g. Protel Air or similar)
- Exceptional attention to detail and organizational abilities;
- Guest-focused with excellent interpersonal skills;
- Ability to work under pressure in a fast-paced luxury environment;
- Experienced in MS Office and Excel;
- Availability to work within opening hours (e.g. public holidays weekends as required)
Benefits
Required Skills:
Strong leadership communication and people management skills; Knowledge of revenue management principles and systems; Proficiency in hotel booking systems (e.g. Protel Air or similar) Exceptional attention to detail and organizational abilities; Guest-focused with excellent interpersonal skills; Ability to work under pressure in a fast-paced luxury environment; Experienced in MS Office and Excel; Availability to work within opening hours (e.g. public holidays weekends as required)
Required Education:
Grade 12 and relevant tertiary qualification;3 years Reservations Manager experience;Experience in luxury/5* environment preferable
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
