CVI Data and Reporting Solutions Manager

Role- CVI Data and Reporting Solutions Manager

Location- San Antonio TX

JD:

The CVI Technology Solutions Manager provides expert technical guidance advice and assistance to Customer Value Optimization (CVI) programs and projects. This role focuses on helping customers achieve their strategic energy-related initiatives and performance goals through data-driven solutions and process improvements.

Key Responsibilities

• Conduct technical review and analysis of initiatives designed to meet customer needs and requests.
• Evaluate and interpret agreements related to CVI initiatives ensuring alignment with program objectives.
• Monitor and assess project performance recommending changes resource adjustments or corrective actions to maintain desired outcomes.
• Plan coordinate and lead activities to identify and implement initiative improvements aligned with customer expectations.
• Provide clear and timely communication to customer account managers and internal stakeholders.
• Coordinate initiative reporting performance tracking and data analysis to ensure transparency and accountability.
• Collaborate with engineering and technical teams to ensure project success and compliance with performance standards.
• Design and develop data-driven dashboards and reports using tools such as Tableau and data sources including SAP ARM (WMIS) and Service Suite.
• Analyze initiative data to evaluate effectiveness identify underperformance and implement corrective strategies.
• Offer technical assistance and engineering recommendations to project leads and management teams.
• Drive process improvement efforts that enhance customer experience efficiency and satisfaction.
• Research emerging technologies and methods that support customer-centric initiatives.
• Manage and execute technical contracts necessary for initiative implementation.
• Ensure compliance with all safety quality and regulatory standards.
• Support various project and process improvement initiatives as assigned.

Minimum Qualifications

• Bachelors degree in Engineering or related technical field (ABET-accredited) or equivalent engineering design experience.
• Proven subject matter expertise in one or more of the following: customer service energy/utility engineering construction or program management.
• Strong understanding of business strategy and familiarity with process end systems.
• Advanced proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook) and Tableau for data visualization.
• Excellent communication and presentation skills with experience engaging both internal and external stakeholders.
• Demonstrated ability to manage complex contracts and technical documentation.
• Strong analytical organizational and problem-solving skills.
• Ability to build long-term professional relationships with clarity and diplomacy.

Preferred Qualifications

• Professional certifications such as PE PMP Lean Six Sigma CFA or equivalent.
• Advanced degree (MBA Engineering Finance Accounting or Economics).
• Experience developing and implementing customer value optimization strategies in energy utilities or similar industries.