Windows L2
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Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
As a L2 resource of the Run team he/she will :
Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Provision server/cluster build and hardening according to the security standards
Troubleshoot configure and resolve requests / incidents linked to Hardware Operating System Hypervisor and High-Availability services in the operating environment
Deploy and operate storage network and OS/cluster configurable items and infrastructure management tools
Plan prepare and execute servers OS patching and reboot
Plan prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify assess and remediate vulnerabilities reported by security sources (scan report pen test audit finding etc)
Plan prepare execute and support Data Center maintenance activities
Plan prepare execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases software cases etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document review maintain and share technical information and write-up (primarily SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning health checks IT controls compliance audit etc)
Engage in Service Improvement review and actions plan
Operating System Windows 2008 / 2012 / 2016 / 2019
Hypervisor Hyper-V and VMware (lesser extent)
High-Availability solution Microsoft Cluster Service (multi-nodes geo cluster)
Hardware HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo
Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage Network Database and Middleware services
Run operate of CLX Raid Manager and HORCM to manage disks and storage operations on server/host side
Active Directory management (OU/GPO/Forest and domain)
Scripting / automation experience with Powershell proficiency
Work with tools such as Altiris (inventory and patch management) CyberArk (privileged access management) OMI suite (events/alerts management)
Shift Timings in IST :
Early Morning Shift 4:30AM to 1:30PM
Morning Shift 6:30AM to 3:30PM
Afternoon Shift 11:30AM to 8:30PM
Evening Shift 2:30PM to 11:30PM
Afternoon Shift 1 12:30PM to 9:30PM **
Evening Shift 1 3:30PM to 00:30AM **
** Daylight saving ends period end Oct to end Mar every year
Saturday Shift 11:30AM to 8:30PM ***
*** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday Saturday). Shift arrangement and hours to be finalized.
Oncall Support : To provide Oncall support services on rotational basis
11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM
Weekend Support : Mandatory to work on every 3rd Saturday of every month
Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Provision server/cluster build and hardening according to the security standards
Troubleshoot configure and resolve requests / incidents linked to Hardware Operating System Hypervisor and High-Availability services in the operating environment
Deploy and operate storage network and OS/cluster configurable items and infrastructure management tools
Plan prepare and execute servers OS patching and reboot
Plan prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify assess and remediate vulnerabilities reported by security sources (scan report pen test audit finding etc)
Plan prepare execute and support Data Center maintenance activities
Plan prepare execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases software cases etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document review maintain and share technical information and write-up (primarily SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning health checks IT controls compliance audit etc)
Engage in Service Improvement review and actions plan
Operating System Windows 2008 / 2012 / 2016 / 2019
Hypervisor Hyper-V and VMware (lesser extent)
High-Availability solution Microsoft Cluster Service (multi-nodes geo cluster)
Hardware HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo
Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage Network Database and Middleware services
Run operate of CLX Raid Manager and HORCM to manage disks and storage operations on server/host side
Active Directory management (OU/GPO/Forest and domain)
Scripting / automation experience with Powershell proficiency
Work with tools such as Altiris (inventory and patch management) CyberArk (privileged access management) OMI suite (events/alerts management)
Shift Timings in IST :
Early Morning Shift 4:30AM to 1:30PM
Morning Shift 6:30AM to 3:30PM
Afternoon Shift 11:30AM to 8:30PM
Evening Shift 2:30PM to 11:30PM
Afternoon Shift 1 12:30PM to 9:30PM **
Evening Shift 1 3:30PM to 00:30AM **
** Daylight saving ends period end Oct to end Mar every year
Saturday Shift 11:30AM to 8:30PM ***
*** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday Saturday). Shift arrangement and hours to be finalized.
Oncall Support : To provide Oncall support services on rotational basis
11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM
Weekend Support : Mandatory to work on every 3rd Saturday of every month
Key Skills
- Dhcp
- SQL
- Active Directory
- OS
- Windows
- System Administrations
- Trouble Shooting
- Database
- Infrastructure
- Linux
- SAN
- Poweshell
- Backup
- hardware
- Dns
