Provider Service Center Associate Medical Group Shared Services, Ambulatory Clinical Support Days

Chambersburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

Schedule

40 hours/week

Monday - Friday

Hours Worked: 8:00a-4:30p OR 8:30a-5:00p depending upon rotation

Office hours are 8:00a - 5:00p.

General Summary

Provides superior customer service as the first point of contact to physicians and advance practice practitioners via the Provider Service Center. Answers questions and provides guidance and support. Fosters teamwork and practices fiscal responsibility through improvement and innovation in expanding the organizations mission vision and values.

Responsibilities

Duties and Responsibilities

Essential Functions:

Provides superior customer service to all individuals reaching out to the Provider Service Center for assistance.
Utilizes Best Practices during every interaction to ensure superior service.
Offers multiple ways individuals can connect for assistance such as phone call email chat other.
Provides timely follow-up to inquiries.
Provides technical solutions at the end user level for multiple systems.
Provides coaching support to end users for all self-service functionality related to LMS Concur HR WFM Payroll solutions as appropriate.
Answers questions and provides guidance related to Credentialing/Contracting process Human Resources (HR) Continuing Medical Education Payroll and Travel logistics and reimbursements.
Guides end users through self-service tasks and provides education.
Transfers escalated needs to appropriate functional area in a timely manner.
Provides a warm transfer to ensure the best possible experience for the individual that needs assistance.
Provides service recovery when needed help identify and resolve concerns.
Supports department projects and participates in work teams as assigned.

Common Expectations:

Attends all department education sessions and LMS (Learning Management System) required courses.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Qualifications

Qualifications

Minimum Education:

High School Diploma or GED Required
Associates Degree Preferred

Work Experience:

2 years Relevant experience. Required
Customer service/call center previous experience. Preferred

Knowledge Skills and Abilities:

Microsoft Office.
Attention to detail.
Conflict resolution skills.
Communications/interpersonal skills.
Multi-tasking via different systems continuously.
Critical thinking skills.
Mental stamina for a high-volume service center.
Individual and teamwork skills with agility to fluctuate between both fluidly.

Required Experience:

DescriptionSchedule40 hours/weekMonday - FridayHours Worked: 8:00a-4:30p OR 8:30a-5:00p depending upon rotationOffice hours are 8:00a - 5:00p.General SummaryProvides superior customer service as the first point of contact to physicians and advance practice practitioners via the Provider Service Cent...