Customer Service Level I

The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction.

Job Functions

• Handle inbound calls from merchants and sales representatives resolving inquiries complaints and technical support requests through to resolution.
• Deliver courteous professional service to both internal and external customers striving for high levels of satisfaction.
• Deliver high-level technical assistance across multiple product lines including credit card processing equipment and point-of-sale (POS) devices.
• Assist customers with questions related to credit card processing billing banking deposits monthly statements and account information.
• Ensure accurate documentation of customer interactions and resolutions in the system.

Basic Qualifications:

• High school diploma or GED required.
• Ability to speak clearly and listen actively.
• Friendly patient and professional demeanor with a genuine desire to help customers.
• Basic proficiency with computers including navigating web browsers email and common software like Microsoft Office (outlook word and excel).
• Capable of handling multiple inquiries in a fast-paced environment.
• Willingness to collaborate with others and contribute to a positive team environment.

Preferred Qualifications:

• Education and Experience: HS/GED and 0-1 years and Service or support role experience
• Bilingual (English/Spanish) is preferred.
• Prior experience working in a service or support role.
• Prior experience with technical troubleshooting.
• Strong attention to detail and commitment to accuracy.
• Must be dependable punctual and maintain a high level of integrity and confidentiality.
• Highly productive with minimal guidance or supervision
• Effective problem-solving skills including gathering relevant information and evaluation options.
• Has excellent attendance and completes quality work on time.

Additional Basic Qualifications:

Must be 18 years of age or older

Why Join Us:

• We value our people and offer generous benefits - Medical Dental Vision benefits start day ONE! PLUS: Paid time off 401K paid maternity/paternity leave tuition reimbursement pet bereavement and more!

• There is a reason we boast numerous awards like Great Place to Work Certified and Best Place to Work For Moms Dads LGBTQ and Veterans (just to name a few). At Deluxe we know that great people make a great organization.

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why we heard the people benefits family/home time diversity and team culture.

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:

• Healthcare (Medical Dental Vision)

• Paid Time Off Volunteer Time Off and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .