IT Support Analyst
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Job Location:
Joplin, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IT Support Analyst
Location: Joplin MO
Employment Type:Full-time
Role Overview
We are seeking a proactive and analytical IT Support Analyst to join our technology support this role you will be responsible for delivering high-quality Help Desk support resolving end-user issues and contributing to the successful implementation of technical projects. Your ability to understand business needs communicate effectively and troubleshoot across a range of systems will be key to ensuring minimal downtime and optimal user experience.
Key Responsibilities
- Deliver responsive Help Desk support for end-user hardware software and PC-related issues
- Participate in the deployment and implementation of IT projects and new technologies
- Perform operational tasks such as hardware inventory management equipment testing and shipping logistics
- Collaborate independently or within teams on application rollouts process improvements and technical initiatives
- Provide timely resolution to escalated support requests and ensure minimal disruption to business operations
- Maintain accurate documentation of support activities issue resolutions and system configurations
- Support training efforts for end users with varying levels of technical proficiency
- Perform other duties as assigned to support the IT function
Qualifications & Skills
- Bachelors degree in Information Technology Business or a related field (preferred)
- A Certification and experience with Microsoft Office 365 suite are advantageous
- Proficiency in Windows Active Directory Windows OS Mac OS and VPN technologies
- Hands-on experience with Microsoft 365 VOIP systems networked printers laptops and workstations
- Strong troubleshooting skills with the ability to document and resolve hardware/software issues
- Excellent verbal and written communication skills including phone-based technical support
- Ability to work independently and collaboratively in a fast-paced environment
- Aptitude for self-learning and adapting to new systems and software applications
- Strong customer service orientation and understanding of remote user support challenges
Required Skills:
Help desk ITtestinghardwaresoftwarevoipActive Directory
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
