Operations Manager (Operations)
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Job Location:
Urbana, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Why Join ESS Clean
Our mission is more than words on a page Improving Lives Through Superior Service is how we operate every day. Guided by our core values Serve Others Own It Be Honest Have Fun and Embrace Growth were building a workplace where people feel valued supported and empowered to do their best work.
Job Skills / Requirements
The Operations Manager ensures the successful day-to-day execution of janitorial operations across multiple client sites by leading people maintaining quality and ensuring that every account meets ESS Cleans standards of service and safety. Working closely with the Branch Manager this role translates strategy into action building strong teams systems and client relationships that drive consistent results.
Key Responsibilities
Leadership & Team Development
- Lead coach and support Area Managers and Supervisors to achieve operational excellence.
- Utilize company technology to adequate coverage and efficient scheduling of all accounts.
- Partner with HR to recruit train and retain high-performing team members.
- Conduct ongoing performance discussions support employee development and uphold company values.
Operations & Quality Control
- Ensure all client sites are cleaned to ESS Clean standards and within budgeted labor hours.
- Oversee site inspections audits and follow-up on quality and safety findings.
- Coordinate special services and ensure timely completion of project work.
- Monitor supply inventory and usage maintaining accountability and cost control.
Client Service & Collaboration
- Build strong relationships with client contacts and respond quickly to service needs.
- Support the Branch Manager in resolving escalated client concerns and maintaining customer satisfaction.
- Communicate regularly with the Branch Manager about operational performance staffing needs and opportunities for improvement.
Safety & Continuous Improvement
- Champion a culture of safety through regular training inspections and proactive communication.
- Identify operational inefficiencies and recommend process improvements.
- Encourage and recognize team members for safety quality and positive attitude.
Schedule
Primarily 2nd shift with flexibility for occasional weekend or off-hour coverage as needed.
Qualifications
- 3 years of leadership experience in janitorial facilities or operations management.
- Proven ability to manage multiple sites and teams simultaneously.
- Strong understanding of staffing scheduling and labor control.
- Excellent communication and problem-solving skills.
- Demonstrated commitment to safety quality and client satisfaction.
- Experience using timekeeping and scheduling systems (e.g. eHub).
Physical Requirements
Must be able to perform all tasks associated with general cleaning including lifting up to 50 lbs. standing and walking frequently and bending or stooping as needed.
Additional Information / Benefits
When you join ESS Clean you join a team dedicated to improving lives starting with our own people. We offer competitive pay benefits incentives and advancement opportunities all within a culture built on honesty service and growth. ESS Clean is an Equal Opportunity Employer.
Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays Short Term Disability Long Term Disability 401K/403b Plan Educational Assistance Special Incentive Plans
This job reports to the Branch Manager
This is a Full-Time position
Travel is required occasionally
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
ESS Clean, Inc. Consistency You Can Count On We only take on clients that we can handle with five star care. That means we give you consistent performance and staffing,
