This is a remote position.
Job Title: Epic Resolute Hospital Billing (HB) Application Analyst Go-Live Support (Remote 3-Month Contract)
Start Date: ASAP
Location: Remote (U.S.-based preferred)
Engagement Type: 3-Month Contract Full-Time Hours
Schedule: Core business hours Go-Live On-Call Rotation
Position Overview
We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket resolution revenue cycle stabilization and operational support across hospital billing workflows.
The consultant will work in a fast-paced high-volume environment supporting revenue cycle staff and clinical operations and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow.
Key Responsibilities
Provide day-to-day break/fix support for Epic Resolute Hospital Billing (HB) during and after go-live.
Triage analyze and resolve incident and service request tickets related to:
Charge capture charge router and charge review workqueues
Coding and documentation-related billing holds
Account edits claim edits and claim edit workqueues (CE WQs)
Claim generation submission and remittance posting
AR follow-up workflows denials and self-pay processes
Credit balances adjustments write-offs transfers and refunds
Work within the organizations ITSM/ticketing system to prioritize and document all work.
Collaborate with billing teams HIM/coding compliance reimbursement revenue integrity patient access and clinical teams to validate solutions and support workflow stability.
Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity.
Maintain and optimize HB build including:
Billing rules fee schedules payer-specific configuration
Workqueue routing and resolution pathways
Account claim and statement formatting
DRG and APC workflows in coordination with HIM/Coding and Finance
Coordinate across integrated application teams (e.g. ClinDoc Orders Pharmacy Grand Central Cadence/Prelude Beaker) to support end-to-end revenue cycle workflows.
Participate in on-call rotation (evenings nights weekends as needed) during go-live and early stabilization.
Ensure all changes follow the organizations change management and governance procedures.
Create and update knowledge base documents known-issues trackers and quick reference guides to support front-line staff and Tier 1 support.
Contract Details
Duration: Approximately 3 months (potential for extension based on stabilization needs).
Start Date: ASAP must be able to onboard and contribute quickly.
Location: 100% remote; extended hours may be required depending on go-live and month-end revenue cycle needs.
Hours: Full-time (40 hours/week) with additional hours possible during peak go-live/on-call periods.
Requirements
Required Qualifications
Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB.
2 years of experience supporting hospital billing or inpatient revenue cycle operations in Epic.
At least one recent Epic go-live or major upgrade providing HB support.
Strong understanding of hospital revenue cycle workflows including:
Front-end to back-end billing impacts (registration charge capture coding billing)
Claim submission and remittance workflows
Denials AR follow-up and reimbursement methodologies
Experience working with ticketing/ITSM platforms (ServiceNow Remedy Cherwell etc.) in high-volume support environments.
Strong analytical and problem-solving skills with attention to accuracy and financial impact.
Excellent written and verbal communication skills with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.
Preferred Qualifications
Experience supporting multi-hospital systems with complex payer mixes.
Familiarity with revenue integrity charge auditing compliance and reimbursement strategy.
Experience with HB reporting and analytics (e.g. HB dashboards KPI monitoring productivity reporting).
Prior experience developing training materials quick reference guides or job aids for revenue cycle staff.
Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB. 2 years of experience supporting hospital billing or inpatient revenue cycle operations in Epic. At least one recent Epic go-live or major upgrade providing HB support. Strong understanding of hospital revenue cycle workflows including: Front-end to back-end billing impacts (registration charge capture coding billing) Claim submission and remittance workflows Denials AR follow-up and reimbursement methodologies Experience working with ticketing/ITSM platforms (ServiceNow Remedy Cherwell etc.) in high-volume support environments. Strong analytical and problem-solving skills with attention to accuracy and financial impact. Excellent written and verbal communication skills with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat). Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
